Voyager Internet incident
Intermittent Packet Loss Affecting South Island Workloads
Resolved after 5 days 20 hours, affecting Core Network & Services, on November 4, 2025.
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Affected components
Update timeline
- identified Nov 04, 2025, 01:17 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.
- identified Nov 04, 2025, 01:18 AM UTC
We’re experiencing a service outage with the listed services. We apologise for any inconvenience and will provide further updates as we work to restore normal service. Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.
- monitoring Nov 04, 2025, 09:35 AM UTC
The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: We are aware of intermittent packet loss which caused service interruptions and performance degradation for some workloads in the South Island region. Our network team has identified and isolated the faulty path, and a change will be applied tonight to apply permanent fix. Please contact our support team on 0800 477 333 if the issue still persists.
- monitoring Nov 09, 2025, 09:38 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Nov 09, 2025, 09:39 PM UTC
This incident has been resolved.
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