Voyager Internet incident

Voyager Voice (VVP) - Loss of SIP server in Christchurch zone

Resolved after 2 hours 3 minutes, affecting Voice Platform and Calling, on April 7, 2026.

monitoring Apr 07, 2026, 08:20 PM UTC

The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Customers will not be able to register to the Christchurch zone affecting registrations and calling.

Started
Apr 07, 2026, 08:20 PM UTC
Resolved
Apr 07, 2026, 10:23 PM UTC
Duration
2h 3m
Detected by Pingoru
Apr 07, 2026, 08:20 PM UTC

Affected components

Voice PlatformCalling

Update timeline

  1. monitoring Apr 07, 2026, 08:20 PM UTC

    Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will not be able to register to the Christchurch zone affecting registrations and calling.

  2. monitoring Apr 07, 2026, 08:20 PM UTC

    The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience! Symptoms: Customers will not be able to register to the Christchurch zone affecting registrations and calling.

  3. resolved Apr 07, 2026, 10:23 PM UTC

    This incident has been resolved.

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