Voyager Internet incident
Voice - Softphone & Advanced Reporting Outage
Resolved after 1 day, affecting Voice Platform, on October 29, 2025.
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
Affected components
Update timeline
- identified Oct 29, 2025, 06:38 PM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will not be able to log into the Advanced Reporting web page and may also experience difficulties logging into the Desktop Connect softphone. This is due to an ongoing outage on Microsoft Azure. Recommended user actions: No workaround currently
- monitoring Oct 30, 2025, 02:14 AM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers will not be able to log into the Advanced Reporting web page and may also experience difficulties logging into the Desktop Connect softphone. This is due to an ongoing outage on Microsoft Azure. Recommended user actions: No workaround currently
- monitoring Oct 30, 2025, 06:53 PM UTC
Service appears to be fully restored. We’ll continue to keep a close eye on things to ensure continued stability. Thank you for your patience!
- resolved Oct 30, 2025, 06:54 PM UTC
This incident has been resolved.
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