Resolved after 12 hours 44 minutes, affecting Fibre Broadband, on April 16, 2026.
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers on Lit/XGen based serviced will be offline. The vendor has confirmed an issue and is investigating
Affected components
Update timeline
- identified Apr 16, 2026, 08:50 AM UTC
Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers on Lit/XGen based serviced will be offline. The vendor has confirmed an issue and is investigating
- resolved Apr 16, 2026, 09:34 PM UTC
This incident has been resolved.
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