Vorco NZ incident

Unplanned Event - Backend database unavailable

Major Resolved View vendor source →

Vorco NZ experienced a major incident on September 17, 2025 affecting Core Network and Billing System and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 05:02 PM UTC
Resolved
Sep 17, 2025, 05:54 PM UTC
Duration
51m
Detected by Pingoru
Sep 17, 2025, 05:02 PM UTC

Affected components

Core NetworkBilling SystemInternet & WAN Access

Update timeline

  1. identified Sep 17, 2025, 05:02 PM UTC

    Start Time: 0400 Service(s) Affected: Internet Access, Billing/Provisioning Portals Customer Impact: Some customers are offline due to unavailability of backend authentication services. We apologise for any inconvenience this may cause.

  2. identified Sep 17, 2025, 05:22 PM UTC

    We have identified the problem, and are working to resolve it, and hope to have services back to normal within 30 minutes.

  3. identified Sep 17, 2025, 05:43 PM UTC

    Internet access impact is resolved as backend authentication services are available again. We're still working on billing/provisioning portals.

  4. resolved Sep 17, 2025, 05:54 PM UTC

    Billing/provisioning portals are now available again also. All impacted customers with ICMP ping enabled are showing as back online.