Resolved after 2 hours 31 minutes, affecting Internet & WAN Access, on July 6, 2026.
Reboot has resolved the issue for now. We are going to schedule an automatic reboot between 4am-5am until we have a software patch ready to deploy. This will be followed by a scheduled maintenance notice.
Affected components
Update timeline
- identified Jul 06, 2026, 10:02 PM UTC
Start Time: 0930 Service(s) Affected: Northpower, Tuatahi and Enable fibre connections Customer Impact: Customers on Northpower, Tuatahi and Enable fibre connections may be experiencing issues with connectivity. This specifically affects any new sessions only, existing sessions remain working. We will need to restart this BNG which will cause an outage of around 5 minutes to the above services. Our BNG vendor believes they have identified the software bug which is causing this, and we anticipate receiving a patch this week. We apologise for any inconvenience this may cause.
- monitoring Jul 06, 2026, 10:11 PM UTC
We have restarted akl2-bng2 and sessions have returned to normal.
- resolved Jul 07, 2026, 12:33 AM UTC
Reboot has resolved the issue for now. We are going to schedule an automatic reboot between 4am-5am until we have a software patch ready to deploy. This will be followed by a scheduled maintenance notice.
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