Resolved after 51 minutes, affecting Core Network and Billing System and 1 more, on September 17, 2025.
Billing/provisioning portals are now available again also. All impacted customers with ICMP ping enabled are showing as back online.
Affected components
Update timeline
- identified Sep 17, 2025, 05:02 PM UTC
Start Time: 0400 Service(s) Affected: Internet Access, Billing/Provisioning Portals Customer Impact: Some customers are offline due to unavailability of backend authentication services. We apologise for any inconvenience this may cause.
- identified Sep 17, 2025, 05:22 PM UTC
We have identified the problem, and are working to resolve it, and hope to have services back to normal within 30 minutes.
- identified Sep 17, 2025, 05:43 PM UTC
Internet access impact is resolved as backend authentication services are available again. We're still working on billing/provisioning portals.
- resolved Sep 17, 2025, 05:54 PM UTC
Billing/provisioning portals are now available again also. All impacted customers with ICMP ping enabled are showing as back online.
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