Vorco NZ incident
Unplanned Event - akl2-bng2 issue and emergency reboot
Resolved after 1 hour 49 minutes, affecting Internet & WAN Access, on July 3, 2026.
After a reboot, connectivity is restored for the impacted services. The cause appears to be a software bug, which we're working with our vendor to investigate and resolve.
Affected components
Update timeline
- identified Jul 03, 2026, 03:05 AM UTC
Start Time: 1300 (approximate) Service(s) Affected: Northpower, Tuatahi and Enable fibre connections Customer Impact: Customers on Northpower, Tuatahi and Enable fibre connections may be experiencing issues with connectivity. This seems to be specifically affecting any new sessions only, existing sessions are still working. We are gathering troubleshooting information, and then will restart this BNG which will cause an outage of around 5 minutes to the above services. We apologise for any inconvenience this may cause.
- resolved Jul 03, 2026, 04:55 AM UTC
After a reboot, connectivity is restored for the impacted services. The cause appears to be a software bug, which we're working with our vendor to investigate and resolve.
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