Vorco NZ incident

Unplanned Event - Issues reaching certain websites

Minor Resolved View vendor source →

Vorco NZ experienced a minor incident on October 13, 2025 affecting Internet & WAN Access, lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 11:45 AM UTC
Resolved
Oct 13, 2025, 04:09 PM UTC
Duration
4h 23m
Detected by Pingoru
Oct 13, 2025, 11:45 AM UTC

Affected components

Internet & WAN Access

Update timeline

  1. identified Oct 13, 2025, 03:47 PM UTC

    Start Time: 0045 Service(s) Affected: Internet Access Customer Impact: Some websites, mainly those hosted on Fastly or Akamai CDN providers, are unreachable on IPv4. IPv6 is not affected. This is due to a routing issue at another transit provider upstream from our network. The affected party has confirmed the issue and that they are actively working on it, but we don't have any ETA or more information at this time. We apologise for any inconvenience this may cause.

  2. resolved Oct 13, 2025, 04:09 PM UTC

    We have received confirmation that the routing issue has been fixed which was impacting some CDN content, and our monitoring probes are all returning normal states.