Resolved after 4 hours 23 minutes, affecting Internet & WAN Access, on October 13, 2025.
We have received confirmation that the routing issue has been fixed which was impacting some CDN content, and our monitoring probes are all returning normal states.
Affected components
Update timeline
- identified Oct 13, 2025, 03:47 PM UTC
Start Time: 0045 Service(s) Affected: Internet Access Customer Impact: Some websites, mainly those hosted on Fastly or Akamai CDN providers, are unreachable on IPv4. IPv6 is not affected. This is due to a routing issue at another transit provider upstream from our network. The affected party has confirmed the issue and that they are actively working on it, but we don't have any ETA or more information at this time. We apologise for any inconvenience this may cause.
- resolved Oct 13, 2025, 04:09 PM UTC
We have received confirmation that the routing issue has been fixed which was impacting some CDN content, and our monitoring probes are all returning normal states.
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