Is Vorco NZ down?

We are aware of an issue on AKL4-TR1 between 15:45 and 15:50 which resulted in multiple customers losing internet access, and are investigating the cause. Routes are reconverging now and we expect service to be restored soon.

## Summary On 09/08/2026, customers connected via our AKL4-TR1 network edge experienced a brief loss of connectivity due to an unplanned interface reset. All affected interfaces automatically recovered and network routing fully reconverged within 8 minutes. ## Impact Customers connected via AKL4-TR1 would have experienced intermittent packet loss, dropped sessions, or unavailability of services routed through this router. Impact was limited to the incident window of 15:45-15:53. Service has been fully restored and stable since. ## Timeline \(all times in NZT\) | Time | Event | | --- | --- | | 15:45 | Router health-monitor triggered a fault condition, causing all interfaces to drop and reinsert | | 15:45–15:52 | Interfaces began rediscovery and recovery | | 15:52 | All interfaces reported back up | | 15:53 | Network routing fully reconverged | ## Root Cause The router's internal health-monitoring subsystem triggered a software defect that led to reset of all network interfaces. The device's self-healing mechanisms restored the interfaces and routing state without requiring manual intervention. We're continuing to investigate the underlying trigger internally. Specific hardware/vendor diagnostic details are not included in this public summary. ## Resolution The affected router automatically recovered without engineer intervention. Our monitoring systems detected the event in real time, and our team confirmed full restoration of service by 15:53. ## Remediation & Next Steps We are reviewing logs and diagnostic data to identify the underlying trigger. We apologise for any disruption this caused. If you continue to experience issues, please contact [email protected].

Start Time: 0930 Service(s) Affected: Northpower, Tuatahi and Enable fibre connections Customer Impact: Customers on Northpower, Tuatahi and Enable fibre connections may be experiencing issues with connectivity. This specifically affects any new sessions only, existing sessions remain working. We will need to restart this BNG which will cause an outage of around 5 minutes to the above services. Our BNG vendor believes they have identified the software bug which is causing this, and we anticipate receiving a patch this week. We apologise for any inconvenience this may cause.

We have restarted akl2-bng2 and sessions have returned to normal.

Reboot has resolved the issue for now. We are going to schedule an automatic reboot between 4am-5am until we have a software patch ready to deploy. This will be followed by a scheduled maintenance notice.

Start Time: 1300 (approximate) Service(s) Affected: Northpower, Tuatahi and Enable fibre connections Customer Impact: Customers on Northpower, Tuatahi and Enable fibre connections may be experiencing issues with connectivity. This seems to be specifically affecting any new sessions only, existing sessions are still working. We are gathering troubleshooting information, and then will restart this BNG which will cause an outage of around 5 minutes to the above services. We apologise for any inconvenience this may cause.

After a reboot, connectivity is restored for the impacted services. The cause appears to be a software bug, which we're working with our vendor to investigate and resolve.