Is Vorco NZ down?

Start Time: 0316 Service(s) Affected: Tuatahi fibre connections in Taranaki Customer Impact: Loss of service This is due to backhaul vendor maintenance overnight. We are liaising with our backhaul vendor to resolve this. We apologise for any inconvenience this may cause.

Our backhaul vendor has resolved the issue and we are seeing all impacted customers back online. We will be provided with a Reason For Outage (RFO) in due course. Any impacted customers wanting an RFO for this incident should raise a ticket so we can share the RFO when we have it.

This incident has been resolved.

We are aware of an issue on AKL4-TR1 between 15:45 and 15:53 which resulted in multiple customers losing internet access, and are investigating the cause. Routes are reconverging now and we expect service to be restored soon.

## Summary On 09/08/2026, customers connected via our AKL4-TR1 network edge experienced a brief loss of connectivity due to an unplanned interface reset. All affected interfaces automatically recovered and network routing fully reconverged within 8 minutes. ## Impact Customers connected via AKL4-TR1 would have experienced intermittent packet loss, dropped sessions, or unavailability of services routed through this router. Impact was limited to the incident window of 15:45-15:53. Service has been fully restored and stable since. ## Timeline \(all times in NZT\) | Time | Event | | --- | --- | | 15:45 | Router health-monitor triggered a fault condition, causing all interfaces to drop and reinsert | | 15:45–15:52 | Interfaces began rediscovery and recovery | | 15:52 | All interfaces reported back up | | 15:53 | Network routing fully reconverged | ## Root Cause The router's internal health-monitoring subsystem triggered a software defect that led to reset of all network interfaces. The device's self-healing mechanisms restored the interfaces and routing state without requiring manual intervention. We're continuing to investigate the underlying trigger internally. Specific hardware/vendor diagnostic details are not included in this public summary. ## Resolution The affected router automatically recovered without engineer intervention. Our monitoring systems detected the event in real time, and our team confirmed full restoration of service by 15:53. ## Remediation & Next Steps We are reviewing logs and diagnostic data to identify the underlying trigger. We apologise for any disruption this caused. If you continue to experience issues, please contact [email protected].