Resolved after 1 hour 11 minutes, affecting Core Network and Internet & WAN Access, on May 2, 2026.
Full resolution confirmed at 2140. The fault was caused by an issue with the cooling fan card in the router.
Affected components
Update timeline
- identified May 02, 2026, 09:08 AM UTC
Start Time: 2049 Service(s) Affected: Northpower, Tuatahi and Enable fibre services Customer Impact: Loss of connectivity A backhaul vendor has suffered a hardware failure which is impacting links between Auckland and the above fibre networks. We'll update this as soon as we have more details or an ETR. We apologise for any inconvenience this may cause.
- monitoring May 02, 2026, 09:53 AM UTC
The affected router was restored at 2140 and we are seeing impacted customers come back online now. We’ll update this incident once we have clearance notification to confirm full resolution.
- resolved May 02, 2026, 10:19 AM UTC
Full resolution confirmed at 2140. The fault was caused by an issue with the cooling fan card in the router.
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