Resolved after 3 hours 15 minutes, affecting SkyPhone Standard and Calling for Teams, on May 20, 2025.
We believe this is now fully resolved and apologise for the service interruption. We'll be following up with our upstream provider to better understand the cause of this.
Affected components
Update timeline
- investigating May 20, 2025, 10:49 PM UTC
Start Time: 0930 Service(s) Affected: SkyPhone Standard Customer Impact: We're seeing instances of one-way audio on calling and are investigating. We apologise for any inconvenience this may cause.
- identified May 20, 2025, 11:31 PM UTC
The issue with one-way audio has been confirmed as being in an upstream network calls traverse through. We are liaising to get a fix or workaround as soon as possible.
- monitoring May 21, 2025, 12:09 AM UTC
A fix has been put in place just before 11:55am to mitigate the issue with one-way audio. If customers are still experiencing issues with one-way audio after 11:55am today, please email the date, time and phone number to support so we can investigate.
- resolved May 21, 2025, 12:46 AM UTC
We believe this is now fully resolved and apologise for the service interruption. We'll be following up with our upstream provider to better understand the cause of this.
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