Resolved after 10 hours 25 minutes, affecting Internet & WAN Access, on October 13, 2026.
Our backhaul vendor has resolved the issue and we are seeing all impacted customers back online. We will be provided with a Reason For Outage (RFO) in due course. Any impacted customers wanting an RFO for this incident should raise a ticket so we can share the RFO when we have it.
Affected components
Update timeline
- identified Oct 13, 2026, 07:28 PM UTC
Start Time: 0316 Service(s) Affected: Tuatahi fibre connections in Taranaki Customer Impact: Loss of service This is due to backhaul vendor maintenance overnight. We are liaising with our backhaul vendor to resolve this. We apologise for any inconvenience this may cause.
- monitoring Oct 13, 2026, 09:40 PM UTC
Our backhaul vendor has resolved the issue and we are seeing all impacted customers back online. We will be provided with a Reason For Outage (RFO) in due course. Any impacted customers wanting an RFO for this incident should raise a ticket so we can share the RFO when we have it.
- resolved Oct 14, 2026, 12:42 AM UTC
This incident has been resolved.
Your product runs on more than Vorco NZ
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services