VitalSource Outage History

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VitalSource had 14 outages in the last 2 years totaling 124h 36m of downtime — averaging 0.6 incidents per month.

There were 14 VitalSource outages since September 4, 2025 totaling 124h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vitalsource.com

Major August 26, 2026

Service Disruption Impacting Bookshelf Online

Detected by Pingoru
Aug 26, 2026, 04:16 PM UTC
Resolved
Aug 26, 2026, 04:30 PM UTC
Duration
14m
Affected: Bookshelf Online
Timeline · 5 updates
  1. investigating Aug 26, 2026, 04:16 PM UTC

    We are currently investigating an issue impacting Bookshelf Online.

  2. monitoring Aug 26, 2026, 04:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 26, 2026, 04:25 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 26, 2026, 04:30 PM UTC

    This incident has been resolved.

  5. postmortem Aug 26, 2026, 05:31 PM UTC

    On Tuesday, August 25, between approximately 1:50 PM and 2:00 PM ET, and again briefly around 2:45 PM ET, some users encountered errors, slow page loads, or difficulty opening books in Bookshelf Online. A similar disruption occurred on Wednesday, August 26, between approximately 12:06 PM and 12:17 PM ET. Some users also experienced intermittent sign-in problems during these windows. The cause was an internal service dependency that became unstable and stopped accepting new requests. Other parts of the platform, including course material delivery via LMS integrations and e-commerce, were not affected. We have identified the likely trigger for Wednesday's recurrence, are validating a fix, and have hardened this component against recurrence. We are monitoring closely through the remainder of the term start period.

Read the full incident report →

Minor August 20, 2026

Some Users may be having problems logging into their Bookshelf Accounts

Detected by Pingoru
Aug 20, 2026, 02:26 PM UTC
Resolved
Aug 20, 2026, 02:57 PM UTC
Duration
31m
Affected: Bookshelf Online
Timeline · 3 updates
  1. investigating Aug 20, 2026, 02:26 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 20, 2026, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2026, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 5, 2026

Bookshelf Online Service Disruption

Detected by Pingoru
Aug 05, 2026, 02:14 PM UTC
Resolved
Aug 05, 2026, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 05, 2026, 02:14 PM UTC

    A networking issue caused an outage of Bookshelf Online from approximately 9:05 to 9:15 AM ET. Service has been fully restored.

Read the full incident report →

Minor August 4, 2026

Collect Session History Tracking

Detected by Pingoru
Aug 04, 2026, 10:29 PM UTC
Resolved
Aug 05, 2026, 04:38 PM UTC
Duration
18h 9m
Affected: Verba Collect
Timeline · 2 updates
  1. identified Aug 04, 2026, 10:29 PM UTC

    Section history tracking will be temporarily unavailable for ~24 hours. Collect remains fully functional.

  2. resolved Aug 05, 2026, 04:38 PM UTC

    All systems operational.

Read the full incident report →

Minor July 20, 2026

Service Degradation

Detected by Pingoru
Jul 20, 2026, 08:16 PM UTC
Resolved
Jul 20, 2026, 11:31 PM UTC
Duration
3h 15m
Affected: Bookstore, Sampling and Ecommerce Platforms
Timeline · 4 updates
  1. investigating Jul 20, 2026, 08:16 PM UTC

    We are currently experiencing a service degradation. We are investigation.

  2. investigating Jul 20, 2026, 08:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 20, 2026, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2026, 11:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 7, 2026

TextbookX Intermittent Issues

Detected by Pingoru
Jul 07, 2026, 10:41 PM UTC
Resolved
Jul 07, 2026, 11:20 PM UTC
Duration
38m
Affected: Akademos TextbookX
Timeline · 3 updates
  1. investigating Jul 07, 2026, 10:41 PM UTC

    TextbookX is currently experiencing intermittent issues. The team is investigating.

  2. identified Jul 07, 2026, 11:15 PM UTC

    The issue has been identified, and a fix is currently being implemented.

  3. resolved Jul 07, 2026, 11:20 PM UTC

    The incident has been resolved.

Read the full incident report →

Critical June 26, 2026

The VitalSource Store and Sampling platform is currently down. We are investigating.

Detected by Pingoru
Jun 26, 2026, 09:12 AM UTC
Resolved
Jun 26, 2026, 10:11 AM UTC
Duration
58m
Affected: Bookstore, Sampling and Ecommerce Platforms
Timeline · 3 updates
  1. investigating Jun 26, 2026, 09:12 AM UTC

    We are currently experiencing a service degradation. We are investigation.

  2. monitoring Jun 26, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2026, 10:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026

Verba Collect is experiencing issues.

Detected by Pingoru
Jun 22, 2026, 06:50 PM UTC
Resolved
Jun 22, 2026, 07:24 PM UTC
Duration
33m
Affected: Verba Collect
Timeline · 3 updates
  1. identified Jun 22, 2026, 06:50 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 22, 2026, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 22, 2026, 07:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 4, 2026

Instructure Security Incident

Detected by Pingoru
May 04, 2026, 04:02 PM UTC
Resolved
May 06, 2026, 02:04 PM UTC
Duration
1d 22h
Timeline · 2 updates
  1. monitoring May 04, 2026, 04:02 PM UTC

    Instructure has confirmed a security Incident on their systems. Although VitalSource has not been impacted, we are monitoring our integrations with them closely and assisting Instructure where feasible. For more information, go to: https://status.instructure.com.

  2. resolved May 06, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 28, 2026

store and ecommmerce platform is having issues

Detected by Pingoru
Mar 28, 2026, 12:55 AM UTC
Resolved
Mar 28, 2026, 01:19 AM UTC
Duration
23m
Affected: Bookstore, Sampling and Ecommerce Platforms
Timeline · 3 updates
  1. investigating Mar 28, 2026, 12:55 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 28, 2026, 01:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 28, 2026, 01:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026

Third-Party Integration Disruption – MBS

Detected by Pingoru
Mar 10, 2026, 12:49 PM UTC
Resolved
Mar 12, 2026, 12:42 PM UTC
Duration
1d 23h
Affected: Verba Compare
Timeline · 2 updates
  1. identified Mar 10, 2026, 12:49 PM UTC

    We are aware of an issue affecting the MBS/Verba integration that may impact course material shopping for students at MBS-connected institutions. Additionally, students with recent enrollment changes (new enrollments or newly added sections) may experience access delays. Students with existing enrollments are unaffected. This issue originates with MBS and is currently under investigation by their team. VitalSource systems are fully operational. We are in direct contact with MBS and are actively monitoring. We will provide updates as the situation develops.

  2. resolved Mar 12, 2026, 12:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026

Service Disruption

Detected by Pingoru
Jan 27, 2026, 02:22 AM UTC
Resolved
Jan 27, 2026, 03:14 AM UTC
Duration
52m
Affected: Bookstore, Sampling and Ecommerce PlatformsAkademos TextbookX
Timeline · 5 updates
  1. investigating Jan 27, 2026, 02:22 AM UTC

    We are investigating an issue affecting checkout on our store platform.

  2. investigating Jan 27, 2026, 02:29 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 27, 2026, 02:53 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 27, 2026, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 27, 2026, 03:14 AM UTC

    This incident has been resolved. A failure in one of our underlying services caused this disruption, but we have successfully restored service.

Read the full incident report →

Notice November 18, 2025

Cloudflare Service Disruption Impacting VitalSource Services

Detected by Pingoru
Nov 18, 2025, 02:53 PM UTC
Resolved
Nov 18, 2025, 06:33 PM UTC
Duration
3h 39m
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 02:53 PM UTC

    We are currently experiencing intermittent availability issues across VitalSource services due to an ongoing incident with our upstream provider, Cloudflare. While Cloudflare updates indicate a fix has been implemented, we are continuing to observe impact on our platforms. We are actively monitoring the situation and Cloudflare's official status updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. resolved Nov 18, 2025, 06:33 PM UTC

    Cloudflare has reported that its services are currently operating normally. They are no longer observing elevated errors or latency across the Cloudflare network.

Read the full incident report →

Critical September 23, 2025

Service Disruption Impacting Explore

Detected by Pingoru
Sep 23, 2025, 10:15 PM UTC
Resolved
Sep 23, 2025, 11:39 PM UTC
Duration
1h 23m
Affected: VitalSource Explore
Timeline · 3 updates
  1. investigating Sep 23, 2025, 10:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 23, 2025, 10:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 11:39 PM UTC

    This incident has been resolved.

Read the full incident report →