VitalSource incident

Service Degradation

Minor Resolved View vendor source →

VitalSource experienced a minor incident on July 20, 2026 affecting Bookstore, Sampling and Ecommerce Platforms, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 08:16 PM UTC
Resolved
Jul 20, 2026, 11:31 PM UTC
Duration
3h 15m
Detected by Pingoru
Jul 20, 2026, 08:16 PM UTC

Affected components

Bookstore, Sampling and Ecommerce Platforms

Update timeline

  1. investigating Jul 20, 2026, 08:16 PM UTC

    We are currently experiencing a service degradation. We are investigation.

  2. investigating Jul 20, 2026, 08:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 20, 2026, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2026, 11:31 PM UTC

    This incident has been resolved.