VitalSource incident

Some Users may be having problems logging into their Bookshelf Accounts

Minor Resolved View vendor source →

VitalSource experienced a minor incident on August 20, 2026 affecting Bookshelf Online, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 02:26 PM UTC
Resolved
Aug 20, 2026, 02:57 PM UTC
Duration
31m
Detected by Pingoru
Aug 20, 2026, 02:26 PM UTC

Affected components

Bookshelf Online

Update timeline

  1. investigating Aug 20, 2026, 02:26 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 20, 2026, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2026, 02:57 PM UTC

    This incident has been resolved.