Bookshelf Online Service Disruption
Timeline · 1 update
- resolved Aug 05, 2026, 02:14 PM UTC
A networking issue caused an outage of Bookshelf Online from approximately 9:05 to 9:15 AM ET. Service has been fully restored.
VitalSource Outage History
VitalSource is up right nowVitalSource had 16 outages in the last 2 years totaling 132h 29m of downtime — averaging 0.7 incidents per month.
There were 16 VitalSource outages since August 18, 2025 totaling 132h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
Collect Session History Tracking
Affected: Verba Collect
Timeline · 2 updates
- identified Aug 04, 2026, 10:29 PM UTC
Section history tracking will be temporarily unavailable for ~24 hours. Collect remains fully functional.
- resolved Aug 05, 2026, 04:38 PM UTC
All systems operational.
Service Degradation
Affected: Bookstore, Sampling and Ecommerce Platforms
Timeline · 4 updates
- investigating Jul 20, 2026, 08:16 PM UTC
We are currently experiencing a service degradation. We are investigation.
- investigating Jul 20, 2026, 08:28 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 20, 2026, 09:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 11:31 PM UTC
This incident has been resolved.
TextbookX Intermittent Issues
Affected: Akademos TextbookX
Timeline · 3 updates
- investigating Jul 07, 2026, 10:41 PM UTC
TextbookX is currently experiencing intermittent issues. The team is investigating.
- identified Jul 07, 2026, 11:15 PM UTC
The issue has been identified, and a fix is currently being implemented.
- resolved Jul 07, 2026, 11:20 PM UTC
The incident has been resolved.
The VitalSource Store and Sampling platform is currently down. We are investigating.
Affected: Bookstore, Sampling and Ecommerce Platforms
Timeline · 3 updates
- investigating Jun 26, 2026, 09:12 AM UTC
We are currently experiencing a service degradation. We are investigation.
- monitoring Jun 26, 2026, 09:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2026, 10:11 AM UTC
This incident has been resolved.
Verba Collect is experiencing issues.
Affected: Verba Collect
Timeline · 3 updates
- identified Jun 22, 2026, 06:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 22, 2026, 07:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 22, 2026, 07:24 PM UTC
This incident has been resolved.
Instructure Security Incident
Timeline · 2 updates
- monitoring May 04, 2026, 04:02 PM UTC
Instructure has confirmed a security Incident on their systems. Although VitalSource has not been impacted, we are monitoring our integrations with them closely and assisting Instructure where feasible. For more information, go to: https://status.instructure.com.
- resolved May 06, 2026, 02:04 PM UTC
This incident has been resolved.
store and ecommmerce platform is having issues
Affected: Bookstore, Sampling and Ecommerce Platforms
Timeline · 3 updates
- investigating Mar 28, 2026, 12:55 AM UTC
We are currently investigating this issue.
- monitoring Mar 28, 2026, 01:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 28, 2026, 01:19 AM UTC
This incident has been resolved.
Third-Party Integration Disruption – MBS
Affected: Verba Compare
Timeline · 2 updates
- identified Mar 10, 2026, 12:49 PM UTC
We are aware of an issue affecting the MBS/Verba integration that may impact course material shopping for students at MBS-connected institutions. Additionally, students with recent enrollment changes (new enrollments or newly added sections) may experience access delays. Students with existing enrollments are unaffected. This issue originates with MBS and is currently under investigation by their team. VitalSource systems are fully operational. We are in direct contact with MBS and are actively monitoring. We will provide updates as the situation develops.
- resolved Mar 12, 2026, 12:42 PM UTC
This incident has been resolved.
Service Disruption
Affected: Bookstore, Sampling and Ecommerce PlatformsAkademos TextbookX
Timeline · 5 updates
- investigating Jan 27, 2026, 02:22 AM UTC
We are investigating an issue affecting checkout on our store platform.
- investigating Jan 27, 2026, 02:29 AM UTC
We are continuing to investigate this issue.
- identified Jan 27, 2026, 02:53 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 27, 2026, 02:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 03:14 AM UTC
This incident has been resolved. A failure in one of our underlying services caused this disruption, but we have successfully restored service.
Cloudflare Service Disruption Impacting VitalSource Services
Timeline · 2 updates
- monitoring Nov 18, 2025, 02:53 PM UTC
We are currently experiencing intermittent availability issues across VitalSource services due to an ongoing incident with our upstream provider, Cloudflare. While Cloudflare updates indicate a fix has been implemented, we are continuing to observe impact on our platforms. We are actively monitoring the situation and Cloudflare's official status updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- resolved Nov 18, 2025, 06:33 PM UTC
Cloudflare has reported that its services are currently operating normally. They are no longer observing elevated errors or latency across the Cloudflare network.
Service Disruption Impacting Explore
Affected: VitalSource Explore
Timeline · 3 updates
- investigating Sep 23, 2025, 10:15 PM UTC
We are currently investigating this issue.
- monitoring Sep 23, 2025, 10:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2025, 11:39 PM UTC
This incident has been resolved.
Service Disruption Impacting Bookshelf Online
Affected: Bookshelf OnlineBookstore, Sampling and Ecommerce PlatformsVitalSource Explore
Timeline · 4 updates
We are experiencing degraded performance across our systems
Affected: V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformBookstore, Sampling and Ecommerce PlatformsVitalSource ExploreAnalyticsAcrobatiqVerba CollectVerba ConnectVerba CompeteVerba CompareAkademos TextbookX
Timeline · 9 updates
Launch Performance Issues
Timeline · 1 update
- resolved Aug 19, 2025, 06:55 PM UTC
Between 11:15 and 11:50 am ET on August 19, our Launch service experienced degraded performance due to excessive database load from background job activity, which our teams quickly identified and resolved by isolating the problematic processes.
Slowness and intermitent issues in our ecosystem
Affected: VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations
Timeline · 2 updates
- investigating Aug 18, 2025, 08:12 PM UTC
We are currently investigating this issue.
- resolved Aug 18, 2025, 09:01 PM UTC
This incident has been resolved.