VitalSource had 14 outages in the last 2 years totaling 114h 20m of downtime — averaging 0.6 incidents per month.
There were 14 VitalSource outages since August 18, 2025 totaling 114h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing a service degradation. We are investigation.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
TextbookX is currently experiencing intermittent issues. The team is investigating.
The issue has been identified, and a fix is currently being implemented.
The incident has been resolved.
We are currently experiencing a service degradation. We are investigation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Instructure has confirmed a security Incident on their systems. Although VitalSource has not been impacted, we are monitoring our integrations with them closely and assisting Instructure where feasible. For more information, go to: https://status.instructure.com.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue affecting the MBS/Verba integration that may impact course material shopping for students at MBS-connected institutions. Additionally, students with recent enrollment changes (new enrollments or newly added sections) may experience access delays. Students with existing enrollments are unaffected. This issue originates with MBS and is currently under investigation by their team. VitalSource systems are fully operational. We are in direct contact with MBS and are actively monitoring. We will provide updates as the situation develops.
This incident has been resolved.
We are investigating an issue affecting checkout on our store platform.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. A failure in one of our underlying services caused this disruption, but we have successfully restored service.
We are currently experiencing intermittent availability issues across VitalSource services due to an ongoing incident with our upstream provider, Cloudflare. While Cloudflare updates indicate a fix has been implemented, we are continuing to observe impact on our platforms. We are actively monitoring the situation and Cloudflare's official status updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Cloudflare has reported that its services are currently operating normally. They are no longer observing elevated errors or latency across the Cloudflare network.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Between 11:15 and 11:50 am ET on August 19, our Launch service experienced degraded performance due to excessive database load from background job activity, which our teams quickly identified and resolved by isolating the problematic processes.
We are currently investigating this issue.
This incident has been resolved.