Virtru Outage History

Virtru is up right now

Pingoru has recorded 50 incidents for Virtru: 11 in the last 12 months and 3 in the last 90 days.

Source: status-page.virtru.com

50incidents recorded
11last 12 months
3last 90 days
42 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Virtru in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026123 of 720 (3%)
May 202600 of 744 (0%)
June 20261144 of 720 (20%)
July 2026143 of 744 (6%)
August 202600 of 744 (0%)
September 202628 of 720 (1%)
October 202600 of 532 (0%)

Incidents, newest first

Minor September 29, 2026 Secure Reader perpetual "loading" some users 3h 53m Virtru Secure Reader

Started Sep 29, 2026, 03:24 PM UTC· resolved Sep 29, 2026, 07:18 PM UTC

  1. monitoring Sep 29, 2026, 03:24 PM UTC

    Yesterday afternoon (September 28th,) some users accessing Secure Reader experienced a loading page that did not progress to authentication options. Our team identified the issue and put a fix in place. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new

  2. monitoring Sep 29, 2026, 03:25 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 29, 2026, 07:18 PM UTC

    We've concluded monitoring - the issue is now considered resolved. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new

Read the full incident report →

Critical September 2, 2026 Virtru Collaborate is Down 3h 34m Collaborate

Started Sep 02, 2026, 05:18 PM UTC· resolved Sep 02, 2026, 08:52 PM UTC

  1. identified Sep 02, 2026, 05:18 PM UTC

    Virtru Collaborate is down. When users attempt to access the Workspaces page, it never fully loads. Our team has identified the root cause and is working to deploy a fix as soon as possible. Virtru Secure Share functionality is not impacted. We will provide another update as soon as we have one.

  2. identified Sep 02, 2026, 06:12 PM UTC

    The service is now accessible, but users may still see issues uploading and decrypting. We are working to deploy an additonal patch.

  3. monitoring Sep 02, 2026, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 02, 2026, 08:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026 Secure Reader - some users can't access secure content 1d 19h Virtru Secure Reader

Started Jul 27, 2026, 06:57 PM UTC· resolved Jul 29, 2026, 02:01 PM UTC

  1. investigating Jul 27, 2026, 06:57 PM UTC

    We have recieved reports of some Secure Reader users erroneously getting a message that states "You are not authorized to view this file." The issue only impacts some Secure Reader users. No other Virtru product or service is currently impacted. Our Engineering team is actively investigating the issue. We will provide another update as soon as we have one.

  2. investigating Jul 27, 2026, 10:12 PM UTC

    We are continuing to investigate the issue. We are unable to reproduce the issue in our internal testing. Imapcted users should reach out to Virtru Customer Support (support.virtru.com) so we can work with them to collect logs.

  3. investigating Jul 28, 2026, 11:22 AM UTC

    Any impacted users should attempt to re-verify and should be able to access their secure message. If the issue persists, have the user clear their cache and start the verification process from scratch. We continue to investigate other potential fixes that can be deployed.

  4. identified Jul 28, 2026, 05:08 PM UTC

    We have identified the source of the issue and are actively working on a resolution. In the meantime, affected users should try the following: 1. Click their email address in the top right corner 2. Select "Sign out" 3. Complete reactivation If issues persist, users may need to clear their cache. We will continue to post updates here.

  5. resolved Jul 29, 2026, 02:01 PM UTC

    After additional analysis, we have determined that this is a bug affecting a small subset of users and not a wide-spread incident. We are working on a fix that we plan to deploy in a regularly scheduled release in the near future. As a result, we are closing out this incident on the Status Page. In the meantime, affected users can follow these steps to resolve the issue: 1. Click their email address in the top right corner 2. Select "Sign out" 3. Complete reactivation If your users are still encountering issues after trying the steps above, please contact Virtru Customer Support (support.virtru.com).

Read the full incident report →

Critical June 9, 2026 Drive Outage 6d Google Drive

Started Jun 09, 2026, 01:39 PM UTC· resolved Jun 15, 2026, 01:46 PM UTC

  1. investigating Jun 09, 2026, 01:39 PM UTC

    We are currently investigating an issue where Virtru for Drive options are not appearing for some users.

  2. identified Jun 09, 2026, 05:11 PM UTC

    We have identified the root cause of the behavior and are working on a fix.

  3. identified Jun 10, 2026, 02:57 PM UTC

    We are continuing to work on a fix for this issue. We will provide another update as soon as we have one.

  4. monitoring Jun 11, 2026, 04:07 PM UTC

    A fix was just released in v5.7.11. It should automatically roll out to end users over the next few hours. To update manually: 1. Head to chrome://extensions/ in your browser 2. Toggle "Developer mode" on 3. Select "Update" We will continue to monitor.

  5. resolved Jun 15, 2026, 01:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2026 Some users unable to login to Control Center 23h 19m Virtru Control Center

Started Apr 02, 2026, 02:37 PM UTC· resolved Apr 03, 2026, 01:56 PM UTC

  1. identified Apr 02, 2026, 02:37 PM UTC

    We've recieved some reports of users being unable to login to the Virtru Control Center. Impacted users get stuck in a login loop and end up back on the login page even after successfully authenticating. The issue is only present when logging into the Control Center and is not impacting all users. If you are impacted, please clear your cache and try again. That has resolved the issue for some users. Our team is working to implement a fix. We will provide another update as soon as we have one.

  2. identified Apr 02, 2026, 05:22 PM UTC

    We are continuing to work on a fix for the issue.

  3. monitoring Apr 02, 2026, 09:33 PM UTC

    We released an update to fix the login looping issue and have received confirmations from a few customers. Affected users should clear cache and try again.

  4. resolved Apr 03, 2026, 01:56 PM UTC

    The issue is resolved. Affected users should clear cache and try again.

Read the full incident report →

Minor March 12, 2026 Outlook and Hotmail users unable to authenticate in Secure Reader and Secure Share 1d 3h Virtru Secure Reader, Virtru Secure Share

Started Mar 12, 2026, 12:11 PM UTC· resolved Mar 13, 2026, 03:52 PM UTC

  1. investigating Mar 12, 2026, 12:11 PM UTC

    Outlook and Hotmail users are unable to authenticate in Secure Reader and Secure Share. Google and O365 activation flows are working as expected. The issue appears to be isolated to Outlook related authentication flows in Secure Reader and Secure Share. We are actively investigating the issue and will provide another update as soon as possible. Impacted users should attempt to authenticate via a different method, such as a one-time verification link or code.

  2. investigating Mar 12, 2026, 01:36 PM UTC

    We are continuing to investigate the issue.

  3. identified Mar 12, 2026, 04:40 PM UTC

    The issue has been identified and a fix is being implemented. We will provide another update as soon as possible.

  4. identified Mar 12, 2026, 07:46 PM UTC

    We are continuing to work on getting a fix out as soon as possible.

  5. identified Mar 12, 2026, 09:50 PM UTC

    We are continuing to work on getting a fix out as soon as possible. Impacted users should authenticate via one-time verification link or code.

  6. resolved Mar 13, 2026, 03:52 PM UTC

    This issue has been resolved. We will post a root cause analysis in the next few days. Thanks for your patience while we worked to resolve this.

Read the full incident report →

Notice January 28, 2026 Final delivery of verification emails delayed for some users and recipients 7d 23h Virtru Secure Reader, Virtru Secure Share

Started Jan 28, 2026, 06:25 PM UTC· resolved Feb 05, 2026, 06:07 PM UTC

  1. investigating Jan 28, 2026, 06:25 PM UTC

    Some users and recipients have reported Virtru verification emails are not being received. Virtru is sending these emails, and we are getting delivery receipts, but we're investigating why some verification emails are being delayed before final delivery to the recipient.

  2. identified Jan 28, 2026, 09:02 PM UTC

    Based on our investigation, we identified that the delivery issues stem from updates to Microsoft’s spam filters. Recent changes have caused an increase in false positive spam identification for some of our automated messages, like Secure Reader verifications. We have filed a ticket with Microsoft to resolve this issue. In the meantime, we also encourage IT admins to check their quarantines. If anything is found, release the email and “Submit the message to Microsoft to improve detection.”

  3. identified Jan 29, 2026, 01:59 PM UTC

    We continue to work with Microsoft to address the issue. In the meantime, we also encourage IT admins to check their quarantines. If anything is found, release the email and “Submit the message to Microsoft to improve detection.”

  4. identified Jan 29, 2026, 07:10 PM UTC

    We continue to work on a solution to the issue. We'd also like to take a moment to share additional details about the issue. As we previously mentioned, the issue seems to stem from recent changes Microsoft made to their spam filters. This has caused an increase in false positive spam identification for some of our automated emails (especially verification emails). We have been attacking this issue from multiple angles. This includes: 1. We confirmed that our emails follow best practices and double-checked our sender scores. SPF and DKIM have been confirmed to be correct. And, our sender score for this IP is at 99. 2. We are investigating updates we can make to resolve/prevent this. However, without more guidance from Microsoft on "why" the emails are being flagged, it is difficult to validate potential solutions. 3. We've escalated the issue to Microsoft Customer Support and ask that they remove these emails from their spam filter. If your organization leverages Microsoft, we recommend you take the following actions: 1. Have your IT admins check their quarantines. If anything is found, release the email and “Submit the message to Microsoft to improve detection.” 2. Open a ticket with Microsoft Support and let them know this issue is impacting you and your recipients. You can reference the ticket we have open with them (7096755679) and ask that they prioritize that ticket. Thanks for your patience and understanding as we work through this frustrating issue.

  5. identified Jan 29, 2026, 10:06 PM UTC

    We are continuing to investigate the issue and work to engage Microsoft. There is evidence the issue is wider spread than just Virtru, and that it is impacting other Email Service Providers. We will provide another update first thing in the morning (EST) unless we have a material update sooner.

  6. monitoring Jan 30, 2026, 01:49 PM UTC

    Microsoft has made updates to their system that should improve deliverability for Virtru.com emails. We will continue monitoring the situation and provide further updates once we have more data on email performance.

  7. identified Jan 30, 2026, 03:00 PM UTC

    We are still getting reports of verification emails not delivering. We've re-escalated the issue to Microsoft. We will provide another update as soon as we have one.

  8. identified Jan 30, 2026, 06:24 PM UTC

    We continue to pressure Microsoft to provide more guidance or resolve the issue. Any impacted users or recipients can follow these troubleshooting steps to release the emails from quarantine and gain access: https://support.virtru.com/hc/en-us/articles/38053263613079-Incident-Verification-Deliverability-Issues-Microsoft-Orgs

  9. identified Jan 30, 2026, 11:07 PM UTC

    We continue to reach out to and pressure Microsoft to provide more guidance or resolve the issue. Any impacted users or recipients can follow these troubleshooting steps to release the emails from quarantine and gain access: https://support.virtru.com/hc/en-us/articles/38053263613079-Incident-Verification-Deliverability-Issues-Microsoft-Orgs

  10. identified Feb 02, 2026, 10:48 PM UTC

    We are still working with Microsoft for guidance and full resolution of the issue. Impacted users/recipients should follow these troubleshooting steps to release the emails from quarantine and gain access to their secure content: https://support.virtru.com/hc/en-us/articles/38053263613079-Incident-Verification-Deliverability-Issues-Microsoft-Orgs

  11. monitoring Feb 03, 2026, 06:14 PM UTC

    Deliverability has improved and looks to have resolved. We are monitoring. Impacted users/recipients should still follow these troubleshooting steps to release emails that may have landed in quarantine: https://support.virtru.com/hc/en-us/articles/38053263613079-Incident-Verification-Deliverability-Issues-Microsoft-Orgs

  12. monitoring Feb 03, 2026, 11:02 PM UTC

    We continue to monitor deliverability. If users/recipients are still impacted, they should still follow these troubleshooting steps to release emails that may have landed in quarantine: https://support.virtru.com/hc/en-us/articles/38053263613079-Incident-Verification-Deliverability-Issues-Microsoft-Orgs

  13. resolved Feb 05, 2026, 06:07 PM UTC

    Deliverability is back to normal levels. If users/recipients do not receive their verification emails we encourage them to still check quarantine, spam, etc.: https://support.virtru.com/hc/en-us/articles/360000459634-Not-receiving-verification-email If the message cannot be found, they should contact Support at https://support.virtru.com/hc/en-us

Read the full incident report →

Notice January 22, 2026 Automated Email Delivery Issues to Microsoft Accounts 17h 4m Virtru Secure Email Clients, Virtru Secure Reader, Virtru Secure Share

Started Jan 22, 2026, 09:24 PM UTC· resolved Jan 23, 2026, 02:29 PM UTC

  1. investigating Jan 22, 2026, 09:24 PM UTC

    At around 2:10pm ET, we started seeing an increase in bounces for automated emails (verification emails, activation emails, Secure Share emails). These seem to be tied to an active Microsoft incident (https://status.cloud.microsoft/). Virtru is fully up and available, but Microsoft users and recipients might have issues tied to the incident. We are closely monitoring the situation and will provide updates here.

  2. monitoring Jan 23, 2026, 01:10 AM UTC

    We are continuing to monitor Microsoft's status (https://status.cloud.microsoft/) and will update when proper delivery resumes.

  3. resolved Jan 23, 2026, 02:29 PM UTC

    Microsoft has resolved their issue, and emails are delivering as expected.

Read the full incident report →

Critical November 21, 2025 System Outage 1h 53m Virtru Corporate Website, Virtru Control Center, Virtru Secure Email Clients, New User Provisioning & Payments and 12 more

Started Nov 21, 2025, 08:26 PM UTC· resolved Nov 21, 2025, 10:19 PM UTC

  1. investigating Nov 21, 2025, 08:26 PM UTC

    We are currently investigating an issue affecting all core services.

  2. investigating Nov 21, 2025, 08:33 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 21, 2025, 08:54 PM UTC

    The issue has been identified. Most services have been restored except for the Virtru-Hosted Gateway. We are monitoring those services and working on a fix for the Gateway.

  4. monitoring Nov 21, 2025, 09:10 PM UTC

    All services have been restored. Some Gateway emails may experience slight delays. We are currently monitoring.

  5. monitoring Nov 21, 2025, 09:22 PM UTC

    All services, including Virtru-Hosted Gateway, have been restored. We continue to monitor.

  6. resolved Nov 21, 2025, 10:19 PM UTC

    This incident has been resolved.

  7. postmortem Nov 24, 2025, 08:03 PM UTC

    On November 21, 2025, Virtru experienced a brief outage impacting all services. At 20:09 UTC our monitoring alerted us that all applications and APIs were unavailable. Virtru users received “network or service unavailable” error messages for the duration of the outage, which lasted less than 30 minutes. ‌ **What Happened** The outage was caused by a malformed policy that was applied to our runtime protection tool, which protects running workloads from a variety of risks, including enforcing a DNS query allow list. This bad policy blocked a majority of DNS traffic and caused enforcement of the policy to be applied to a majority of pods across all of our clusters. ‌ **How Virtru Responded** The policy was reverted immediately; however, it was so restrictive that the sensors could not connect back to receive the update. This required additional remediation efforts by Virtru to manually destroy the old policy, resync the good policy, and cycle all the pods. For most of our services, this meant that all functionality was fully restored at 20:38 UTC. All customer data remained secure throughout the duration of the outage. ‌ **Next Steps** We are taking steps to protect ourselves from events like this reoccurring in the future. We will be investigating and implementing controls to: * Automate policy validation to ensure that malformed rules cannot be pushed to production * Create more robust internal scoping policies to prevent malformed rules from propagating globally across our infrastructure * Improving emergency access for redundancy to speed up response times We understand that our customers rely on Virtru for critical security and privacy functions, and we take both this incident and your trust seriously. If you have questions about this incident or experienced specific issues, please contact our support team at [[email protected]](mailto:[email protected]).

Read the full incident report →

Minor November 20, 2025 O365 Secure Reply Issue 1h 6m Virtru Secure Email Clients

Started Nov 20, 2025, 06:01 PM UTC· resolved Nov 20, 2025, 07:08 PM UTC

  1. identified Nov 20, 2025, 06:01 PM UTC

    We've received reports of Secure Replies sent by the O365 add-in not displaying fully. Our team has identified the issue and is actively working to patch it. No other Virtru products are impacted. We will provide another update as soon as we have one.

  2. monitoring Nov 20, 2025, 06:33 PM UTC

    A fix has been released in v1.34.3. We continue to monitor the situation to ensure the issue is fully resolved.

  3. resolved Nov 20, 2025, 07:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025 O365 Add-in: Upstream Microsoft 365 Outage 3h 50m Virtru Secure Email Clients

Started Oct 29, 2025, 04:50 PM UTC· resolved Oct 29, 2025, 08:41 PM UTC

  1. identified Oct 29, 2025, 04:50 PM UTC

    Microsoft is experiencing an outage that is impacting Outlook OWA (and possibly Desktop). Users are reporting intermittent issues accessing OWA. The outage seems to also prevent all Add-ins (including Virtru) from loading. As a result of this upstream issue with Microsoft, users may be unable to access Virtru in Outlook. No other Virtru products are impacted at this time. We are closely monitoring the situation.

  2. identified Oct 29, 2025, 05:59 PM UTC

    We continue to monitor the Microsoft outage. More information can be found here: https://azure.status.microsoft/en-gb/status

  3. monitoring Oct 29, 2025, 07:31 PM UTC

    According to Microsoft, services are beginning to return to normal. Real time updates from Microsoft can be found here: https://azure.status.microsoft/en-gb/status

  4. resolved Oct 29, 2025, 08:41 PM UTC

    The incident has been resolved. If you continue to experience issues, please contact Support.

Read the full incident report →

Minor October 20, 2025 AWS Outage 8h 32m Virtru Control Center, Virtru Secure Reader

Started Oct 20, 2025, 10:16 AM UTC· resolved Oct 20, 2025, 06:48 PM UTC

  1. monitoring Oct 20, 2025, 10:16 AM UTC

    There was a large AWS outage earlier this morning. Most Virtru services remained active during the outage, but we did notice slightly higher error rates across some services, such as searching users in the Control Center. AWS has deployed patches and seems to be coming back online. We continue to closely monitor the situation. If you experienced issues with Virtru earlier today, please try again. If you continue to experience issues, please contact Virtru Customer Support.

  2. monitoring Oct 20, 2025, 01:05 PM UTC

    All services appear to have returned to normal. We will continue to monitor the situation to ensure this is fully resolved.

  3. resolved Oct 20, 2025, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 7, 2025 Temporary Hosted Gateway Degradation –

Started Oct 07, 2025, 06:00 PM UTC· resolved Oct 07, 2025, 06:00 PM UTC

  1. resolved Oct 07, 2025, 07:48 PM UTC

    Between 1:00pm and 3:30pm ET, our Hosted Gateway was seeing delays on a subset of messages. Most emails were delivered successfully, but a small number did bounce. The issue has since been resolved, and users can retry delivery on any bounced messages.

Read the full incident report →

Minor August 25, 2025 Issues activating Google Accounts on Virtru iOS 10h 53m Virtru Secure Email Clients

Started Aug 25, 2025, 03:41 PM UTC· resolved Aug 26, 2025, 02:35 AM UTC

  1. identified Aug 25, 2025, 03:41 PM UTC

    We've received reports of users unable to activate Google email accounts in the Virtru for iOS app. We are actively working to resolve this issue and will provide another update as soon as possible. No other products or types of accounts are impacted at this time.

  2. identified Aug 25, 2025, 05:57 PM UTC

    We are continuing to work on a fix for this issue. We will provide another update as soon as we have one.

  3. identified Aug 25, 2025, 09:16 PM UTC

    We've deployed a potential fix and are awaiting Google approval. We are doing everything we can to get the approval expedited. We will provide another update by tomorrow morning (Tuesday, August 26th) unless we have one sooner.

  4. monitoring Aug 26, 2025, 01:21 AM UTC

    The fix has been published and Google email accounts are able to activate.

  5. resolved Aug 26, 2025, 02:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2025 Some system generated emails are not being delivered 22h 9m Virtru Control Center, Virtru Secure Email Clients, Virtru Secure Reader, Virtru Secure Share

Started Jun 25, 2025, 04:24 PM UTC· resolved Jun 26, 2025, 02:34 PM UTC

  1. identified Jun 25, 2025, 04:24 PM UTC

    We’ve received reports of some system-generated emails from Virtru.com not being delivered. Most traffic is going through successfully, but it appears Barracuda is rejecting some of these messages. We’ve reached out to Barracuda to get this resolved as quickly as possible. If you are a Barracuda customer, we also recommend opening a ticket with them: https://www.barracuda.com/support/contact This issue primarily impacts email activation/verification for client-side Virtru products (Gmail Extension, Secure Reader, Outlook Add-in & Control Center) as well as Secure Share emails. We’ll continue to provide updates as we have them.

  2. identified Jun 25, 2025, 06:39 PM UTC

    We are continuing to investigate the issue while we wait to hear back from Barracuda.

  3. identified Jun 25, 2025, 10:31 PM UTC

    We are continuing to investigate the issue and explore alternate solutions while waiting to hear back from Barracuda. We'll provide another update in the morning (EST) at the latest.

  4. monitoring Jun 26, 2025, 01:20 PM UTC

    We deployed several changes last night to help prevent or side-step issues with Barracuda. Performance seems to have improved, but we continue to closely monitor the situation.

  5. resolved Jun 26, 2025, 02:34 PM UTC

    The issue has been resolved. All systems have returned to normal and are performing as expected. If you continue to experience issues, please open a ticket at support.virtru.com

Read the full incident report →

Minor June 12, 2025 GCP Outage 6h 59m Virtru Control Center, Virtru Secure Share, Hosted Gateway, Audit

Started Jun 12, 2025, 06:32 PM UTC· resolved Jun 13, 2025, 01:31 AM UTC

  1. identified Jun 12, 2025, 06:32 PM UTC

    Google Cloud (GCP) appears to be experiencing a major outage upstream of Virtru. Virtru leverages GCP for various services and functionality. We are currently assessing the impact to Virtru services and will provide another update as soon as we have one.

  2. identified Jun 12, 2025, 06:57 PM UTC

    We've observed degraded performance on the following products: - Virtru Hosted Gateway - Audit - Secure Share (History page) - Control Center (My Data and Org Data Pages) - "Sign in with Google" when authenticating into Virtru products Google has formally acknowledged the incident and is posting updates here: https://status.cloud.google.com/ We will continue to provide updates as soon as we have them.

  3. monitoring Jun 12, 2025, 08:42 PM UTC

    Systems are recovering, and content is processing. We will continue to monitor the situation.

  4. monitoring Jun 12, 2025, 08:43 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 13, 2025, 01:31 AM UTC

    The issue is resolved. Virtru systems have experienced no further issues, and all relevant GCP services are operational.

Read the full incident report →

Critical May 31, 2025 Hosted Gateway Messages not being delivered currently 1d 7h Hosted Gateway

Started May 31, 2025, 10:37 AM UTC· resolved Jun 01, 2025, 06:29 PM UTC

  1. investigating May 31, 2025, 10:37 AM UTC

    We are investigating and will update ASAP.

  2. identified May 31, 2025, 08:09 PM UTC

    Please note: Emails are still not being delivered and are being held in a message queue. We're working to resolve this. We will continue to update as things progress.

  3. monitoring Jun 01, 2025, 04:51 PM UTC

    We have fixed the issue, the message queue has started to resolve, we expect some delays while it empties before getting back to a fully operational state. We will update once we are at that point.

  4. resolved Jun 01, 2025, 06:29 PM UTC

    The issue is resolved and emails are flowing as expected. Please note: not all queued messages were able to process successfully. We are working to send out bounce notifications to all emails that were not successfully processed.

Read the full incident report →

Minor May 28, 2025 Secure Share File Upload Issues 1h 48m Virtru Secure Share

Started May 28, 2025, 06:48 PM UTC· resolved May 28, 2025, 08:37 PM UTC

  1. investigating May 28, 2025, 06:48 PM UTC

    We've observed an uptick in errors when uploading files in Secure Share. The issue does not appear to be impacting all users and files, but we are actively investigating. No other products or services are impacted. We'll provide another update as soon as we have one.

  2. identified May 28, 2025, 07:15 PM UTC

    We're also seeing sporadic errors when decrypting Secure Share files. We are actively working to resolve the issue

  3. monitoring May 28, 2025, 07:41 PM UTC

    A fix has been implemented. We are continuing to monitor our systems to ensure all performance returns to normal.

  4. resolved May 28, 2025, 08:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2025 System generated emails not sending 15h 25m Virtru Control Center, Virtru Secure Email Clients, Virtru Secure Reader, Virtru Secure Share

Started Apr 23, 2025, 09:56 PM UTC· resolved Apr 24, 2025, 01:21 PM UTC

  1. identified Apr 23, 2025, 09:56 PM UTC

    We have received reports of system generated emails not delivering. This issue impacts most system generated emails (sent from virtru.com), including: - Verification emails - Activation Emails - Secure Share Emails The issue does NOT impact delivery of emails sent by Virtru customers via the Gmail Chrome Extension, Outlook Extension and Add-in, or Virtru Gateways. The issue is tied to an outage at SendGrid (https://status.sendgrid.com/). We are monitoring the situation closely and actively investigating alternatives. We'll provide another update as soon as we have one.

  2. monitoring Apr 23, 2025, 10:10 PM UTC

    Mail sending is improving. We are closely monitoring the situation and working to ensure all systems return to normal.

  3. monitoring Apr 23, 2025, 10:43 PM UTC

    Everything is operational, but we are continuing to monitor the situation.

  4. resolved Apr 24, 2025, 01:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2025 Issues Accessing Secure Share 1h 24m Virtru Secure Share

Started Apr 23, 2025, 03:30 PM UTC· resolved Apr 23, 2025, 04:55 PM UTC

  1. identified Apr 23, 2025, 03:30 PM UTC

    We have identified an issue in Secure Share where users are getting a blank page on login/logout. This issue is only affecting customers who have both a custom subdomain AND have added text on the Custom Branding page. We've identified the root cause and are working to resolve it ASAP. We'll provide another update as soon as we have one.

  2. monitoring Apr 23, 2025, 03:59 PM UTC

    A fix has been implemented. We are monitoring the situation to ensure the issue is fully resolved.

  3. resolved Apr 23, 2025, 04:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 21, 2025 Hosted Gateway Delivery Delays 4d 2h Hosted Gateway

Started Feb 21, 2025, 05:31 PM UTC· resolved Feb 25, 2025, 07:43 PM UTC

  1. monitoring Feb 21, 2025, 05:31 PM UTC

    Hosted Gateway is currently experiencing delivery delays due to high system utilization. Virtru is increasing capacity and monitoring delivery metrics.

  2. identified Feb 24, 2025, 05:49 PM UTC

    We are still seeing delays on emails sent through the Virtru Hosted Gateway. We are actively working on a fix for this issue and hope to deploy one soon. We will provide another update as soon as we have one.

  3. monitoring Feb 24, 2025, 07:46 PM UTC

    A fix has been deployed. There is still a large backlog of emails that is steadily clearing out, so delays may persist a bit longer. Please not that we expect all delayed emails to be sent once the backlog is cleared. We will provide another update as soon as we have one.

  4. monitoring Feb 24, 2025, 08:57 PM UTC

    Most of the backlog has cleared out, and performance is returning to normal. We are continuing to monitor the situation to ensure there are no additional residual delays.

  5. resolved Feb 25, 2025, 07:43 PM UTC

    The incident has been resolved. All systems are functioning as normal and no further delays have been detected in the last 24 hours. If you have any additional questions or concerns, please contact us via support.virtru.com

Read the full incident report →

Major February 3, 2025 Some Users Reporting Issues Decrypting in Secure Reader 38m Virtru Secure Reader

Started Feb 03, 2025, 04:34 PM UTC· resolved Feb 03, 2025, 05:13 PM UTC

  1. identified Feb 03, 2025, 04:34 PM UTC

    Some users have reported issues decrypting in the Secure Reader. The issue appears to be tied to a recent release. We are actively rolling back the release, which should resolve the issue for all impacted users. Please note, no other Virtru products are impacted. Only the Secure Reader We will provide another update as soon as possible.

  2. resolved Feb 03, 2025, 05:13 PM UTC

    We've rolled back the release and the issue has been resolved. If any users are still reporting issues, please have them refresh the browser and try again. If issues persist, please reach out to Virtru Support ([email protected]).

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Minor January 10, 2025 Control Center, Secure Share History, and Audit v1 Delays 4d 16h Virtru Control Center, Virtru Secure Share, Audit

Started Jan 10, 2025, 09:36 PM UTC· resolved Jan 15, 2025, 02:27 PM UTC

  1. monitoring Jan 10, 2025, 09:36 PM UTC

    Starting around 10:10am ET today, we began noticing delays in updates between our back-end services and our Control Center and Secure Share. The delays include policies appearing in the My Data and Org Data pages, content appearing in the Secure Share History page, user updates in Control Center, and activity appearing in the Audit page. We have identified and remedied the source of the bottleneck. Events and policies are queued and will eventually appear. We will continue to provide updates here.

  2. monitoring Jan 10, 2025, 10:35 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Jan 11, 2025, 08:08 PM UTC

    New events and policies are properly flowing from our backend, we will continue to monitor and validate data throughout the weekend.

  4. monitoring Jan 13, 2025, 03:12 PM UTC

    After monitoring over the weekend, all new data including Audit data, Policy data, User data and history data is flowing correctly. During the outage we have a large amount of data in a queue that we have to replay to get that data into your instance, which we are actively doing now. There was no data loss, but some data may be slow to show up in your instance from that period of time. If you have any questions please reach out, we will keep this open until all data is live for all customers.

  5. resolved Jan 15, 2025, 02:27 PM UTC

    All data is live and fully accessible in all customer instances.

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Minor November 25, 2024 Virtru for Microsoft: Microsoft Incident 1d 1h Virtru Secure Email Clients

Started Nov 25, 2024, 08:37 PM UTC· resolved Nov 26, 2024, 10:37 PM UTC

  1. identified Nov 25, 2024, 08:37 PM UTC

    Microsoft is experiencing an active incident (MO941162). Among other issues, Microsoft has reported "Users may experience mail transport delays" which could affect performance of the Virtru O365 Add-In and the Virtru Outlook Desktop Extension. We are following the issue closely, but for more information, please contact Microsoft.

  2. monitoring Nov 26, 2024, 02:26 PM UTC

    Microsoft said the outage is mostly resolved, but some users may still experience issues. More information on the situation can be found on Microsoft's status page: https://portal.office.com/servicestatus

  3. resolved Nov 26, 2024, 10:37 PM UTC

    Microsoft says they have resolved the issue. More information about the outage can be found on their status page https://portal.office.com/servicestatus

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