Virtru Outage History

Virtru is up right now

Virtru had 13 outages in the last 2 years totaling 421h 48m of downtime — averaging 0.5 incidents per month.

There were 13 Virtru outages since October 7, 2025 totaling 421h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status-page.virtru.com

Minor September 29, 2026

Secure Reader perpetual "loading" some users

Detected by Pingoru
Sep 29, 2026, 03:24 PM UTC
Resolved
Sep 29, 2026, 07:18 PM UTC
Duration
3h 53m
Affected: Virtru Secure Reader
Timeline · 3 updates
  1. monitoring Sep 29, 2026, 03:24 PM UTC

    Yesterday afternoon (September 28th,) some users accessing Secure Reader experienced a loading page that did not progress to authentication options. Our team identified the issue and put a fix in place. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new

  2. monitoring Sep 29, 2026, 03:25 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 29, 2026, 07:18 PM UTC

    We've concluded monitoring - the issue is now considered resolved. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new

Read the full incident report →

Critical September 2, 2026

Virtru Collaborate is Down

Detected by Pingoru
Sep 02, 2026, 05:18 PM UTC
Resolved
Sep 02, 2026, 08:52 PM UTC
Duration
3h 34m
Affected: Collaborate
Timeline · 4 updates
  1. identified Sep 02, 2026, 05:18 PM UTC

    Virtru Collaborate is down. When users attempt to access the Workspaces page, it never fully loads. Our team has identified the root cause and is working to deploy a fix as soon as possible. Virtru Secure Share functionality is not impacted. We will provide another update as soon as we have one.

  2. identified Sep 02, 2026, 06:12 PM UTC

    The service is now accessible, but users may still see issues uploading and decrypting. We are working to deploy an additonal patch.

  3. monitoring Sep 02, 2026, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 02, 2026, 08:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026

Secure Reader - some users can't access secure content

Detected by Pingoru
Jul 27, 2026, 06:57 PM UTC
Resolved
Jul 29, 2026, 02:01 PM UTC
Duration
1d 19h
Affected: Virtru Secure Reader
Timeline · 5 updates
  1. investigating Jul 27, 2026, 06:57 PM UTC

    We have recieved reports of some Secure Reader users erroneously getting a message that states "You are not authorized to view this file." The issue only impacts some Secure Reader users. No other Virtru product or service is currently impacted. Our Engineering team is actively investigating the issue. We will provide another update as soon as we have one.

  2. investigating Jul 27, 2026, 10:12 PM UTC

    We are continuing to investigate the issue. We are unable to reproduce the issue in our internal testing. Imapcted users should reach out to Virtru Customer Support (support.virtru.com) so we can work with them to collect logs.

  3. investigating Jul 28, 2026, 11:22 AM UTC

    Any impacted users should attempt to re-verify and should be able to access their secure message. If the issue persists, have the user clear their cache and start the verification process from scratch. We continue to investigate other potential fixes that can be deployed.

  4. identified Jul 28, 2026, 05:08 PM UTC

    We have identified the source of the issue and are actively working on a resolution. In the meantime, affected users should try the following: 1. Click their email address in the top right corner 2. Select "Sign out" 3. Complete reactivation If issues persist, users may need to clear their cache. We will continue to post updates here.

  5. resolved Jul 29, 2026, 02:01 PM UTC

    After additional analysis, we have determined that this is a bug affecting a small subset of users and not a wide-spread incident. We are working on a fix that we plan to deploy in a regularly scheduled release in the near future. As a result, we are closing out this incident on the Status Page. In the meantime, affected users can follow these steps to resolve the issue: 1. Click their email address in the top right corner 2. Select "Sign out" 3. Complete reactivation If your users are still encountering issues after trying the steps above, please contact Virtru Customer Support (support.virtru.com).

Read the full incident report →

Critical June 9, 2026

Drive Outage

Detected by Pingoru
Jun 09, 2026, 01:39 PM UTC
Resolved
Jun 15, 2026, 01:46 PM UTC
Duration
6d
Affected: Google Drive
Timeline · 5 updates
  1. investigating Jun 09, 2026, 01:39 PM UTC

    We are currently investigating an issue where Virtru for Drive options are not appearing for some users.

  2. identified Jun 09, 2026, 05:11 PM UTC

    We have identified the root cause of the behavior and are working on a fix.

  3. identified Jun 10, 2026, 02:57 PM UTC

    We are continuing to work on a fix for this issue. We will provide another update as soon as we have one.

  4. monitoring Jun 11, 2026, 04:07 PM UTC

    A fix was just released in v5.7.11. It should automatically roll out to end users over the next few hours. To update manually: 1. Head to chrome://extensions/ in your browser 2. Toggle "Developer mode" on 3. Select "Update" We will continue to monitor.

  5. resolved Jun 15, 2026, 01:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2026

Some users unable to login to Control Center

Detected by Pingoru
Apr 02, 2026, 02:37 PM UTC
Resolved
Apr 03, 2026, 01:56 PM UTC
Duration
23h 19m
Affected: Virtru Control Center
Timeline · 4 updates
  1. identified Apr 02, 2026, 02:37 PM UTC

    We've recieved some reports of users being unable to login to the Virtru Control Center. Impacted users get stuck in a login loop and end up back on the login page even after successfully authenticating. The issue is only present when logging into the Control Center and is not impacting all users. If you are impacted, please clear your cache and try again. That has resolved the issue for some users. Our team is working to implement a fix. We will provide another update as soon as we have one.

  2. identified Apr 02, 2026, 05:22 PM UTC

    We are continuing to work on a fix for the issue.

  3. monitoring Apr 02, 2026, 09:33 PM UTC

    We released an update to fix the login looping issue and have received confirmations from a few customers. Affected users should clear cache and try again.

  4. resolved Apr 03, 2026, 01:56 PM UTC

    The issue is resolved. Affected users should clear cache and try again.

Read the full incident report →

Minor March 12, 2026

Outlook and Hotmail users unable to authenticate in Secure Reader and Secure Share

Detected by Pingoru
Mar 12, 2026, 12:11 PM UTC
Resolved
Mar 13, 2026, 03:52 PM UTC
Duration
1d 3h
Affected: Virtru Secure ReaderVirtru Secure Share
Timeline · 6 updates
  1. investigating Mar 12, 2026, 12:11 PM UTC

    Outlook and Hotmail users are unable to authenticate in Secure Reader and Secure Share. Google and O365 activation flows are working as expected. The issue appears to be isolated to Outlook related authentication flows in Secure Reader and Secure Share. We are actively investigating the issue and will provide another update as soon as possible. Impacted users should attempt to authenticate via a different method, such as a one-time verification link or code.

  2. investigating Mar 12, 2026, 01:36 PM UTC

    We are continuing to investigate the issue.

  3. identified Mar 12, 2026, 04:40 PM UTC

    The issue has been identified and a fix is being implemented. We will provide another update as soon as possible.

  4. identified Mar 12, 2026, 07:46 PM UTC

    We are continuing to work on getting a fix out as soon as possible.

  5. identified Mar 12, 2026, 09:50 PM UTC

    We are continuing to work on getting a fix out as soon as possible. Impacted users should authenticate via one-time verification link or code.

  6. resolved Mar 13, 2026, 03:52 PM UTC

    This issue has been resolved. We will post a root cause analysis in the next few days. Thanks for your patience while we worked to resolve this.

Read the full incident report →

Notice January 22, 2026

Automated Email Delivery Issues to Microsoft Accounts

Detected by Pingoru
Jan 22, 2026, 09:24 PM UTC
Resolved
Jan 23, 2026, 02:29 PM UTC
Duration
17h 4m
Affected: Virtru Secure Email ClientsVirtru Secure ReaderVirtru Secure Share
Timeline · 3 updates
  1. investigating Jan 22, 2026, 09:24 PM UTC

    At around 2:10pm ET, we started seeing an increase in bounces for automated emails (verification emails, activation emails, Secure Share emails). These seem to be tied to an active Microsoft incident (https://status.cloud.microsoft/). Virtru is fully up and available, but Microsoft users and recipients might have issues tied to the incident. We are closely monitoring the situation and will provide updates here.

  2. monitoring Jan 23, 2026, 01:10 AM UTC

    We are continuing to monitor Microsoft's status (https://status.cloud.microsoft/) and will update when proper delivery resumes.

  3. resolved Jan 23, 2026, 02:29 PM UTC

    Microsoft has resolved their issue, and emails are delivering as expected.

Read the full incident report →

Critical November 21, 2025

System Outage

Detected by Pingoru
Nov 21, 2025, 08:26 PM UTC
Resolved
Nov 21, 2025, 10:19 PM UTC
Duration
1h 53m
Affected: Virtru Corporate WebsiteVirtru Control CenterVirtru Secure Email ClientsNew User Provisioning & PaymentsVirtru Secure ReaderRevokeForwarding ControlVirtru Secure ShareExpirationHosted GatewayPDF WatermarkingGoogle DriveDLPDirectory SyncronizationVaultAudit
Timeline · 7 updates

Read the full incident report →

Minor November 20, 2025

O365 Secure Reply Issue

Detected by Pingoru
Nov 20, 2025, 06:01 PM UTC
Resolved
Nov 20, 2025, 07:08 PM UTC
Duration
1h 6m
Affected: Virtru Secure Email Clients
Timeline · 3 updates
  1. identified Nov 20, 2025, 06:01 PM UTC

    We've received reports of Secure Replies sent by the O365 add-in not displaying fully. Our team has identified the issue and is actively working to patch it. No other Virtru products are impacted. We will provide another update as soon as we have one.

  2. monitoring Nov 20, 2025, 06:33 PM UTC

    A fix has been released in v1.34.3. We continue to monitor the situation to ensure the issue is fully resolved.

  3. resolved Nov 20, 2025, 07:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

O365 Add-in: Upstream Microsoft 365 Outage

Detected by Pingoru
Oct 29, 2025, 04:50 PM UTC
Resolved
Oct 29, 2025, 08:41 PM UTC
Duration
3h 50m
Affected: Virtru Secure Email Clients
Timeline · 4 updates
  1. identified Oct 29, 2025, 04:50 PM UTC

    Microsoft is experiencing an outage that is impacting Outlook OWA (and possibly Desktop). Users are reporting intermittent issues accessing OWA. The outage seems to also prevent all Add-ins (including Virtru) from loading. As a result of this upstream issue with Microsoft, users may be unable to access Virtru in Outlook. No other Virtru products are impacted at this time. We are closely monitoring the situation.

  2. identified Oct 29, 2025, 05:59 PM UTC

    We continue to monitor the Microsoft outage. More information can be found here: https://azure.status.microsoft/en-gb/status

  3. monitoring Oct 29, 2025, 07:31 PM UTC

    According to Microsoft, services are beginning to return to normal. Real time updates from Microsoft can be found here: https://azure.status.microsoft/en-gb/status

  4. resolved Oct 29, 2025, 08:41 PM UTC

    The incident has been resolved. If you continue to experience issues, please contact Support.

Read the full incident report →

Minor October 20, 2025

AWS Outage

Detected by Pingoru
Oct 20, 2025, 10:16 AM UTC
Resolved
Oct 20, 2025, 06:48 PM UTC
Duration
8h 32m
Affected: Virtru Control CenterVirtru Secure Reader
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 10:16 AM UTC

    There was a large AWS outage earlier this morning. Most Virtru services remained active during the outage, but we did notice slightly higher error rates across some services, such as searching users in the Control Center. AWS has deployed patches and seems to be coming back online. We continue to closely monitor the situation. If you experienced issues with Virtru earlier today, please try again. If you continue to experience issues, please contact Virtru Customer Support.

  2. monitoring Oct 20, 2025, 01:05 PM UTC

    All services appear to have returned to normal. We will continue to monitor the situation to ensure this is fully resolved.

  3. resolved Oct 20, 2025, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 7, 2025

Temporary Hosted Gateway Degradation

Detected by Pingoru
Oct 07, 2025, 07:48 PM UTC
Resolved
Oct 07, 2025, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 07, 2025, 07:48 PM UTC

    Between 1:00pm and 3:30pm ET, our Hosted Gateway was seeing delays on a subset of messages. Most emails were delivered successfully, but a small number did bounce. The issue has since been resolved, and users can retry delivery on any bounced messages.

Read the full incident report →