issues with sending out securemail messages

Update timeline

1. investigating Apr 30, 2026, 08:15 AM UTC

   We are currently investigating an issue affecting a small subset of customers who are unable to send SecureMail messages. Receiving SecureMail messages is unaffected at this time. Our team is actively working to identify the root cause with the highest priority, and we will provide further updates here as our investigation continues.

2. investigating Apr 30, 2026, 09:20 AM UTC

   We are still investigating an issue affecting a small subset of customers who are unable to send SecureMail messages. Receiving SecureMail messages is still unaffected. Our team is actively working to identify the root cause with the highest priority, and we will provide further updates here as our investigation continues.

3. investigating Apr 30, 2026, 12:55 PM UTC

   We have now identified the root cause of the issue affecting a subset of customers from sending SecureMail messages, and they are actively working on implementing a fix. The receiving of SecureMail message’s is remains unaffected. We will continue to provide updates here as progress is made.

4. resolved Apr 30, 2026, 07:30 PM UTC

   The issue affecting a subset of customers who were unable to send SecureMail messages has been fully resolved. SecureMail sending functionality has been restored and is operating normally. Thank you for your patience while we worked to resolve this issue.