Is VIPRE down?

We are currently investigating reports of elevated numbers of spam emails being received by some customers. We are actively working with our Operations and Development teams on this to counteract the elevated levels of spam. We will inform with regular updates. Please don’t hesitate to contact our Support team if you have any queries and we will be pleased to assist.

Following the issue where some customers were experiencing higher numbers than usual of spam emails, we are seeing that elevated spam levels have now diminished. We are continuing to investigate and monitor the issue. Please don’t hesitate to contact our Support team if you have any queries and we will be pleased to assist.

Following our earlier update regarding elevated levels of spam reaching some customers, we can confirm this issue is now resolved. Spam detection rates returned to normal levels at approximately 15:00 GMT on Wednesday 28 October. Our Engineering teams have completed their investigation and identified the cause as an issue with an external threat intelligence share that contributes to our spam detection. VIPRE’s own detection systems continued to operate as normal throughout. The issue with the intelligence share has since been corrected, detection rates have returned to expected levels, and our teams are continuing to actively monitor the service. We are continuing to work directly with affected customers. If you have any concerns or need further assistance, please contact our Support team. We apologise for any disruption this may have caused and thank you for your patience.

We are currently investigating reports that the VIPRE Email Security Gateway portal is unavailable for a small subset of customers in EMEA. Our Operations and Development Teams are actively looking into the issue and working on a resolution. Further updates will be shared as soon as they are available.

We have investigating the reports that the VIPRE Email Security Gateway portal is unavailable for a small subset of customers in EMEA. Our Operations and Development Teams have determined that our services are operational as normal. However, we have identified an issue with CloudFlare that is currently being investigated by them, which is affecting some customers with external vendor firewalls. We will continue to monitor and update. Please don’t hesitate to reach out to our Support Team if you require further assistance.

Following investigation of an issue affected a small subset of customers using the VIPRE Email Security Gateway portal, we can confirm that CloudFlare have implemented and issued a fix. We have confirmation that customer’s affected by the issue with Cloudflare can now login and access the VIPRE Security Email Gateway. The status incident for CloudFlare is located here. Please don’t hesitate to reach out to our Support Team if you require any further assistance.

We have been alerted to an issue affecting some customers logging in to View Archive with SSO. We are working with the Archiving Team to investigate and resolve as soon as possible. Archiving of emails is unaffected, and emails are being processed into the archive as normal.

Our Archiving Team have diagnosed the problem, and have issued a fix for customers encountering issues logging in to View Archive via SSO. We continue to monitor in the meantime but if you have any questions, please don’t hesitate to reach out to the Support Team. Journaling of emails remains unaffected and emails are indexing into the archive as normal.

The issue for logging in to View Archive via SSO that affected some customers, is now fully resolved. If you still experience an issue or require further support, please don’t hesitate to reach out to our Support Team.

We are currently investigating an issue affecting some emails sent from e-Boks that affects a small subset of customers. Our team is actively working on a resolution. This issue is isolated exclusively to some encrypted e-Boks messages being unable to be decrypted; all other email processing continues normally. All affected emails are safely retained, and you will be able to replay them once a fix has been implemented.

Our development team is currently testing a fix internally for the issue affecting emails sent from e-Boks for a small subset of customers. This issue remains isolated exclusively to some encrypted e-Boks messages being unable to be decrypted; all other email processing continues normally. All affected emails are safely retained, and you will be able to replay them once the fix has been implemented.

Our development team are continuing to test a fix for the issue affecting emails sent from e-Boks for a small subset of customers. This issue remains isolated exclusively to some encrypted e-Boks messages being unable to be decrypted; all other email processing continues normally. All affected emails are safely retained, and you will be able to replay them once the fix has been implemented.

Our development team have solved the issue affecting emails sent from e-Boks for a small subset of customers, However before it can be released it needs to go through QA. We expect the release to go out as soon as possible. This issue remains isolated exclusively to some encrypted e-Boks messages being unable to be decrypted; all other email processing continues normally. All affected emails are safely retained, and you will be able to replay them once the fix has been implemented.

We have now implemented the fix for some encrypted e-Boks messages being unable to be decrypted. All affected emails are safely retained, and you will be able to replay them. We will continue to monitor, and if you have any queries or issues, please don’t hesitate to reach out to our Support Team.

We have confirmed the implemented the fix for some encrypted e-Boks messages being unable to be decrypted and the issue is now resolved. All affected emails are safely retained, and you will be able to replay them. We will continue to monitor, and if you have any queries or issues, please don’t hesitate to reach out to our Support Team.

We are experiencing some email processing delays for VIPRE IES up to 8 minutes in length. This is affecting a small subset of customers at this time. We are currently investigating the delay and working on a resolution. Emails are delivering as normal once processed through VIPRE.

The issue for IES with email processing delayed by 8 minutes for a small subset of customers is now resolved. We remain in monitoring mode for a short time. Messages delivered as normal after the short delay, and mail flow is back to normal levels. If you have any questions, please don’t hesitate to reach out to our support team.

The issue for IES with email processing delayed by 8 minutes for a small subset of customers is resolved. Messages delivered as normal after the short delay, and mail flow is back to normal levels. If you have any questions, please don’t hesitate to reach out to our support team.