Is VIPRE down?

We are experiencing some email processing delays for VIPRE IES up to 8 minutes in length. This is affecting a small subset of customers at this time. We are currently investigating the delay and working on a resolution. Emails are delivering as normal once processed through VIPRE.

The issue for IES with email processing delayed by 8 minutes for a small subset of customers is now resolved. We remain in monitoring mode for a short time. Messages delivered as normal after the short delay, and mail flow is back to normal levels. If you have any questions, please don’t hesitate to reach out to our support team.

The issue for IES with email processing delayed by 8 minutes for a small subset of customers is resolved. Messages delivered as normal after the short delay, and mail flow is back to normal levels. If you have any questions, please don’t hesitate to reach out to our support team.

We are investigating delays in email delivery to and from Microsoft 365 tenants. Users may experience slower than normal sending and receiving of messages involving Microsoft 365 addresses. No email has been lost. Affected messages are queued on our mail servers and will be delivered automatically once delivery times return to normal. Current indications point to an issue within Microsoft 365’s infrastructure, outside our platform. We are monitoring Microsoft’s service health reports and will update this page as more information becomes available.

We are monitoring delays in email delivery to and from Microsoft 365 tenants. Users may experience slower than normal sending and receiving of messages involving Microsoft 365 addresses. Microsoft 365 is also investigating the issue at themselves, their internal issue ID is EX1467029 No email has been lost. Affected messages are queued on our mail servers and will be delivered automatically once delivery times return to normal. Current indications point to an issue within Microsoft 365’s infrastructure, outside our platform. We are monitoring Microsoft’s service health reports and will update this page as more information becomes available.

We have found if customers who are affected by this issue follow our guide for creating a inbound connector, the problem may be solved within 10-30 minutes of creation. Please follow the guide found here https://helpdesk.vipre.com/hc/en-us/articles/360007336418-Office-365-Receive-connector. In the meantime we will continue to monitor the delays in email delivery to and from Microsoft 365 tenants. We are monitoring Microsoft’s service health reports and will update this page as more information becomes available.

We have found that affected customers can resolve the issue by creating an inbound connector in Microsoft 365. Where this has been applied, delivery typically returns to normal within 10–30 minutes. If you have previously configured a connector, please check it first — we are seeing cases where existing Microsoft 365 connectors have since been disabled. Re-enabling the connector may resolve the issue without further changes. If you do not have a connector configured, follow our setup guide: https://helpdesk.vipre.com/hc/en-us/articles/360007336418-Office-365-Receive-connector In the meantime, we continue to monitor delivery delays to and from Microsoft 365 tenants alongside Microsoft’s service health reports, and will update this page as more information becomes available.

We are seeing emails being delivered to microsoft, and we are still monitoring the progress of the incident. We still urge affected customers to create an inbound connector in Microsoft 365 as this can prevent this issue from happening in the future. If you do not have a connector configured, follow our setup guide: https://helpdesk.vipre.com/hc/en-us/articles/360007336418-Office-365-Receive-connector In the meantime, we continue to monitor delivery delays to and from Microsoft 365 tenants alongside Microsoft’s service health reports, and will update this page as more information becomes available.

We are seeing emails successfully delivering to Microsoft 365, and our team continues to closely monitor overall incident resolution. We strongly encourage affected customers to configure an inbound connector in Microsoft 365 to help prevent future delivery disruptions. You can follow our step-by-step setup guide here: Office 365 Receive Connector Guide. In the meantime, we are actively tracking delivery delays alongside Microsoft’s service health reports. We will provide further updates as new information becomes available.

We are seeing emails successfully delivering to Microsoft 365, though some delivery delays persist. Our team continues to closely monitor overall incident resolution. We strongly encourage affected customers to configure an inbound connector in Microsoft 365 to help prevent future delivery disruptions. You can follow our step-by-step setup guide here: Office 365 Receive Connector Guide. In the meantime, we are actively tracking delivery delays alongside Microsoft’s service health reports and will provide further updates as new information becomes available.

Emails are now delivering normally to Microsoft 365, and delivery delays have fully cleared. Our team has verified that mail flow metrics and queue processing times have returned to baseline levels. To help prevent similar delivery disruptions in the future, we strongly recommend that affected customers configure an inbound connector in Microsoft 365. You can follow our step-by-step instructions in the Office 365 Receive Connector Guide.

Our team has identified that this degradation stems from an issue within Microsoft’s underlying Exchange Online environment. Microsoft’s technical teams are actively investigating the root cause, and we are monitoring their progress closely to ensure services are restored as quickly as possible. We will provide another update as soon as new information becomes available from Microsoft. Thank you for your patience.

Issue is marked as resolved.

VIPRE Integrated Email Security is currently experiencing an issue loading data. Our engineering team is actively investigating the problem and working to restore normal service. We will provide an update as soon as more information becomes available.

The UI error has been resolved. However, some customers may still experience issues when viewing message details.Our Engineering team is actively investigating the remaining issue to reach a full resolution. We are closely monitoring system performance.

Message Details has been confirmed to be operating normally in both regions. We will continue to monitor the service and provide updates if there are any changes.

We are investigating an issue affecting message log processing. Message delivery is operating normally and is not impacted. Customers in North America (NA) and Europe (EU) may experience delays in message logs. Our team is actively working to resolve the issue and restore normal log processing. We will provide another update as soon as more information becomes available.

A fix has been deployed to the North America (NA) and Europe (EU) regions. We are currently monitoring the service to ensure message log processing has returned to normal and that the issue is fully resolved.

This issue is fully resolved following a monitoring period. If further assistance is still requird, please don’t hesitate to reach out to the Support team.