VIPRE Outage History

We are currently investigating an issue affecting a small subset of customers who are unable to send SecureMail messages. Receiving SecureMail messages is unaffected at this time. Our team is actively working to identify the root cause with the highest priority, and we will provide further updates here as our investigation continues.

We are still investigating an issue affecting a small subset of customers who are unable to send SecureMail messages. Receiving SecureMail messages is still unaffected. Our team is actively working to identify the root cause with the highest priority, and we will provide further updates here as our investigation continues.

We have now identified the root cause of the issue affecting a subset of customers from sending SecureMail messages, and they are actively working on implementing a fix. The receiving of SecureMail message’s is remains unaffected. We will continue to provide updates here as progress is made.

We are currently investigating a webmail delivery issue. Message Logs indicate that emails are being processed and marked as Allowed and Delivered, but they are not reaching the intended recipients’ inboxes. We are actively working to identify the root cause and will provide updates as more information becomes available.

Status Update: Investigating Message Log Discrepancies (EMEA) Current Status: Investigating 🔍 We are currently investigating reports of an issue affecting Message Logs specifically for customers within the EMEA region. Users may encounter error messages or find that log data is failing to populate within the admin dashboard. Key Details Symptoms: “Error fetching data” alerts or empty results when querying message history. Scope: This is confined to customers hosted in our EMEA data centers. Mailflow: Confirmed healthy; no impact on email delivery or security filtering. We appreciate your patience while we restore full visibility.

Current Status: Investigating (High Priority) 🔍 Region: EMEA Only We are continuing to treat reports of Message Log errors and data population issues as a high-priority investigation. Our engineering teams are actively working to restore log visibility for customers in the EMEA region. It is important to emphasize that there is no impact to core services: Mailflow: Emails are being processed, sent, and received normally. Security Enforcement: All security filtering, scanning, and protection protocols remain fully active and unaffected. We appreciate your continued patience as we work to resolve this reporting-only issue.

We are currently investigating reports from customers experiencing an authentication loop when attempting to log in to the Search UI on the EU1 instance of VIPRE Archive. Users may find themselves redirected back to the login screen repeatedly after authentication with the IDP. Our engineering team is actively identifying the root cause—initial signs point to a potential session synchronisation issue on the EU1 cluster. What this means for you: Affected: Customers hosted on the EU1 instance attempting to access the Search UI. Not Affected: Archive ingestion, mail flow, and other regional instances (US/APAC) remain fully operational. We apologise for the interruption and will provide an update as soon as we have more information or a workaround.