emails from e-boks not decrypting

Update timeline

1. investigating Oct 13, 2026, 09:24 AM UTC

   We are currently investigating an issue affecting some emails sent from e-Boks that affects a small subset of customers. Our team is actively working on a resolution. This issue is isolated exclusively to some encrypted e-Boks messages being unable to be decrypted; all other email processing continues normally. All affected emails are safely retained, and you will be able to replay them once a fix has been implemented.

2. investigating Oct 13, 2026, 12:34 PM UTC

   Our development team is currently testing a fix internally for the issue affecting emails sent from e-Boks for a small subset of customers. This issue remains isolated exclusively to some encrypted e-Boks messages being unable to be decrypted; all other email processing continues normally. All affected emails are safely retained, and you will be able to replay them once the fix has been implemented.

3. investigating Oct 13, 2026, 02:51 PM UTC

   Our development team are continuing to test a fix for the issue affecting emails sent from e-Boks for a small subset of customers. This issue remains isolated exclusively to some encrypted e-Boks messages being unable to be decrypted; all other email processing continues normally. All affected emails are safely retained, and you will be able to replay them once the fix has been implemented.

4. investigating Oct 15, 2026, 07:15 AM UTC

   Our development team have solved the issue affecting emails sent from e-Boks for a small subset of customers, However before it can be released it needs to go through QA. We expect the release to go out as soon as possible. This issue remains isolated exclusively to some encrypted e-Boks messages being unable to be decrypted; all other email processing continues normally. All affected emails are safely retained, and you will be able to replay them once the fix has been implemented.

5. monitoring Oct 15, 2026, 07:06 PM UTC

   We have now implemented the fix for some encrypted e-Boks messages being unable to be decrypted. All affected emails are safely retained, and you will be able to replay them. We will continue to monitor, and if you have any queries or issues, please don’t hesitate to reach out to our Support Team.

6. resolved Oct 16, 2026, 07:04 AM UTC

   We have confirmed the implemented the fix for some encrypted e-Boks messages being unable to be decrypted and the issue is now resolved. All affected emails are safely retained, and you will be able to replay them. We will continue to monitor, and if you have any queries or issues, please don’t hesitate to reach out to our Support Team.