Resolved after 2 hours 35 minutes, affecting VIPRE Email Archiving and View Archive, on October 15, 2026.
The issue for logging in to View Archive via SSO that affected some customers, is now fully resolved. If you still experience an issue or require further support, please don’t hesitate to reach out to our Support Team.
Affected components
Update timeline
- investigating Oct 15, 2026, 01:02 PM UTC
We have been alerted to an issue affecting some customers logging in to View Archive with SSO. We are working with the Archiving Team to investigate and resolve as soon as possible. Archiving of emails is unaffected, and emails are being processed into the archive as normal.
- monitoring Oct 15, 2026, 02:40 PM UTC
Our Archiving Team have diagnosed the problem, and have issued a fix for customers encountering issues logging in to View Archive via SSO. We continue to monitor in the meantime but if you have any questions, please don’t hesitate to reach out to the Support Team. Journaling of emails remains unaffected and emails are indexing into the archive as normal.
- resolved Oct 15, 2026, 03:38 PM UTC
The issue for logging in to View Archive via SSO that affected some customers, is now fully resolved. If you still experience an issue or require further support, please don’t hesitate to reach out to our Support Team.
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