Message logs - EMEA

Update timeline

1. investigating Mar 02, 2026, 10:19 AM UTC

   Status Update: Investigating Message Log Discrepancies (EMEA) Current Status: Investigating 🔍 We are currently investigating reports of an issue affecting Message Logs specifically for customers within the EMEA region. Users may encounter error messages or find that log data is failing to populate within the admin dashboard. Key Details Symptoms: “Error fetching data” alerts or empty results when querying message history. Scope: This is confined to customers hosted in our EMEA data centers. Mailflow: Confirmed healthy; no impact on email delivery or security filtering. We appreciate your patience while we restore full visibility.

2. investigating Mar 02, 2026, 11:04 AM UTC

   Current Status: Investigating (High Priority) 🔍 Region: EMEA Only We are continuing to treat reports of Message Log errors and data population issues as a high-priority investigation. Our engineering teams are actively working to restore log visibility for customers in the EMEA region. It is important to emphasize that there is no impact to core services: Mailflow: Emails are being processed, sent, and received normally. Security Enforcement: All security filtering, scanning, and protection protocols remain fully active and unaffected. We appreciate your continued patience as we work to resolve this reporting-only issue.

3. monitoring Mar 02, 2026, 11:45 AM UTC

   ✅ Resolved: Message Log Discrepancies (EMEA) Current Status: Resolved 🟢 Region: EMEA Only The issue affecting Message Logs for customers in the EMEA region has been resolved. Log data is now populating correctly, and the errors previously encountered in the dashboard have been cleared. 🟢 Service Status: Fully Operational As previously noted, mailflow and security enforcement remained fully functional throughout this event. Summary Current Status: Service Restored. Monitoring: Our engineering teams are continuing to monitor the reporting cluster closely to ensure stability across the EMEA region. Impact: Visibility only; no emails were delayed or missed. Thank you for your patience while we restored full reporting visibility.

4. resolved Mar 02, 2026, 01:38 PM UTC

   The issue affecting Message Logs for customers in the EMEA region has been resolved. The errors previously encountered in the dashboard have all been cleared.