Viirtue experienced a notice incident on September 27, 2025 affecting NJ2 Core Server, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2025, 11:46 AM UTC
We are currently investing a portal outage occurring with our NJ server.
- identified Sep 27, 2025, 11:51 AM UTC
Our NJ Data Center is experiencing an outage. We are following up with the data center on status and an ETR.
- identified Sep 27, 2025, 12:30 PM UTC
Our rack in the data center is experiencing a power outage and we are being told that worst case scenario on restoration is 1PM EST. We are diverting portal traffic to Florida and will provide the next update at 1PM or sooner if we receive word from the DC that power has been restored.
- identified Sep 27, 2025, 12:51 PM UTC
Portal traffic has been fully diverted to Florida and the portal should be available now. Further updates on this incident will be provided by 1PM or sooner.
- identified Sep 27, 2025, 03:51 PM UTC
Our engineers are still working on restoring service and have confirmed that the portal, web phone, and SIP trunks should be operational at this time. They are still seeing Mobile Connect down and are working to restore that as soon as possible. Further updates regarding Mobile Connect will be posted as soon as they become available.
- monitoring Sep 27, 2025, 04:27 PM UTC
All services have been restored. If you are still having issues with the web phone, please refresh the page or log out and back in. Complete RCA will be forthcoming within 5-7 business days.
- resolved Sep 27, 2025, 05:30 PM UTC
all services have been restore