Resolved after 2 hours 44 minutes, affecting Manager Portal and New Jersey Data Center, on September 18, 2025.
We are continuing to investigate the cause of the issue and continuing to monitor portal performance. We will be publishing RCA once we have completed our investigation
Affected components
Update timeline
- investigating Sep 18, 2025, 05:05 PM UTC
We are currently observing a degradation of portal service we are actively investigating and working on a solution
- investigating Sep 18, 2025, 05:23 PM UTC
We are actively pursuing the cause of the incident and have engaged our engineering partners. We are actively working to stabilize the portal, and the NJ core. updates to follow as we continue investigation.
- investigating Sep 18, 2025, 05:42 PM UTC
We are working on redirecting traffic to improve service
- investigating Sep 18, 2025, 05:48 PM UTC
We are seeing the system recovering and performance should be improving
- monitoring Sep 18, 2025, 05:54 PM UTC
System performance should be improved we we are continuing to monitor
- monitoring Sep 18, 2025, 06:50 PM UTC
We are still investigating the cause of the incident. Service should be restored at this time
- resolved Sep 18, 2025, 07:50 PM UTC
We are continuing to investigate the cause of the issue and continuing to monitor portal performance. We will be publishing RCA once we have completed our investigation
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