Resolved after 58 minutes, affecting iOS and Android and 1 more, on November 21, 2025.
The rollback has been completed and registrations for mobile connect are starting to show as valid. We are monitoring progress. Please open and close the mobile connect application if you experience an issue to force re-registration.
Affected components
Update timeline
- investigating Nov 21, 2025, 03:05 PM UTC
We are aware of an issue affecting new registrations and outbound calls for Mobile Connect users. Our engineers are actively working to resolve it.
- identified Nov 21, 2025, 03:26 PM UTC
We discovered an issue in the Mobile Connect middleware update deployed last night. To prevent any disruption to your service, we are rolling back to the last known stable version. Our team is actively monitoring the process and will share updates as soon as they are available.
- monitoring Nov 21, 2025, 03:37 PM UTC
The rollback has been completed and registrations for mobile connect are starting to show as valid. We are monitoring progress. Please open and close the mobile connect application if you experience an issue to force re-registration.
- resolved Nov 21, 2025, 04:03 PM UTC
This incident has been resolved.
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