Resolved after 14 hours 52 minutes, affecting FL2 Core Server and NJ2 Core Server, on August 11, 2026.
We are actively monitoring the incident but we believe the current effect should be minimal.
Affected components
Update timeline
- investigating Aug 11, 2026, 02:10 PM UTC
We have identified a incident affecting call queueing on the Apollo Cluster, we are investigating and will provide updates as they are available.
- identified Aug 11, 2026, 02:19 PM UTC
We have found that the issue is primarily with queueing on the Florida Core, we are working to resolve the issue with our infrastructure team
- identified Aug 11, 2026, 02:59 PM UTC
Our Infrastructure team is actively working to resolve the issue and is treating it as a high priority. We will provide our next update within the hour, or sooner if there are any significant developments.
- monitoring Aug 11, 2026, 03:37 PM UTC
After implementing a VPN routing tunnel we've observed improved performance with the server and are monitoring the issue.
- monitoring Aug 11, 2026, 04:24 PM UTC
We are still seeing continued issues with the Florida server, our infrastructure team is monitoring and assessing next steps
- monitoring Aug 11, 2026, 04:38 PM UTC
We are still monitoring the issue but we have identified that the Vegas server is now affected as it processes the backlog of requests coming from FL. We expect improved performance as this backlog is processed.
- monitoring Aug 11, 2026, 05:41 PM UTC
Good afternoon team, Thank you for your patience on this issue. After continued troubleshooting we have identified a long term fix, and we currently are investigating implementation. The issue identified was a network issue locally to the Florida core, which caused backlog queueing. Once the fix is implemented, we will post a further update.
- monitoring Aug 11, 2026, 06:37 PM UTC
We are working on implementing another VPN re-route to alleviate the queueing issue. We will update when this has been completed.
- monitoring Aug 11, 2026, 07:39 PM UTC
We have successfully implemented the alternate route and are seeing the queuing clear. We will continue to monitor the this afternoon but function should be restored.
- monitoring Aug 11, 2026, 09:57 PM UTC
We are actively monitoring the incident but we believe the current effect should be minimal.
- resolved Aug 12, 2026, 05:03 AM UTC
This incident has been resolved.
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