Resolved after 1 hour 42 minutes, affecting iOS and Android, on April 20, 2026.
The incident has been resolved. If you experience any issues receiving calls on the MobileConnect app, please log out of the app and then log back in.
Affected components
Update timeline
- identified Apr 20, 2026, 03:01 AM UTC
We are aware of an issue causing MobileConnect devices to register with an incorrect suffix, and we have escalated it with our partners. In the meantime, for any call queue users utilizing MobileConnect, the “m” device must be added to the queue to ensure they can receive queue calls until the issue is resolved.
- resolved Apr 20, 2026, 04:43 AM UTC
The incident has been resolved. If you experience any issues receiving calls on the MobileConnect app, please log out of the app and then log back in.
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