Viirtue incident

MobileConnect Suffix

Minor Resolved View vendor source →

Viirtue experienced a minor incident on April 20, 2026 affecting iOS and Android, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 03:01 AM UTC
Resolved
Apr 20, 2026, 04:43 AM UTC
Duration
1h 42m
Detected by Pingoru
Apr 20, 2026, 03:01 AM UTC

Affected components

iOSAndroid

Update timeline

  1. identified Apr 20, 2026, 03:01 AM UTC

    We are aware of an issue causing MobileConnect devices to register with an incorrect suffix, and we have escalated it with our partners. In the meantime, for any call queue users utilizing MobileConnect, the “m” device must be added to the queue to ensure they can receive queue calls until the issue is resolved.

  2. resolved Apr 20, 2026, 04:43 AM UTC

    The incident has been resolved. If you experience any issues receiving calls on the MobileConnect app, please log out of the app and then log back in.