Resolved after 21 hours 56 minutes, affecting Manager Portal, on August 13, 2025.
Update: We have re-routed traffic to NJ to restore services to the Zeus portal Internal Reference: Jira Ticket: KIT-47 Next Update: We are continuing to investigate and will provide a RCA when we have completed our investigation
Affected components
Update timeline
- investigating Aug 13, 2025, 02:21 PM UTC
Our zeus portal is currently unresponsive, we are currently investigating and re-routing
- investigating Aug 13, 2025, 02:33 PM UTC
Update: We have re-routed traffic to NJ to restore services to the Zeus portal Internal Reference: Jira Ticket: KIT-47 Next Update: We are actively investigating the cause of the issue and have implemented a temporary solution
- monitoring Aug 13, 2025, 02:44 PM UTC
Update: We have re-routed traffic to NJ to restore services to the Zeus portal Internal Reference: Jira Ticket: KIT-47 Next Update: We are continuing to investigate and will provide a RCA when we have completed our investigation
- resolved Aug 14, 2025, 12:17 PM UTC
This incident has been resolved.
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