Resolved after 1 hour 13 minutes, affecting Fax, on June 3, 2026.
This incident has been resolved. Please reach out to the Viirtue support team if you have any further questions or concerns.
Affected components
Update timeline
- investigating Jun 03, 2026, 01:58 PM UTC
Description: We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow. Impact: Customers may experience issues with opening faxes. No reports of sending issues at this time. Next Update: We will provide our next update by 11:00AM EST or sooner if new information becomes available.
- monitoring Jun 03, 2026, 02:29 PM UTC
We have worked with our fax vendor, identified a root cause, and deployed a solution to the faxes not appearing in the portal. Our team is monitoring the results, and we will continue to track this event.
- resolved Jun 03, 2026, 03:12 PM UTC
This incident has been resolved. Please reach out to the Viirtue support team if you have any further questions or concerns.
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