Viirtue experienced a minor incident on June 3, 2026 affecting Fax, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 01:58 PM UTC
Description: We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow. Impact: Customers may experience issues with opening faxes. No reports of sending issues at this time. Next Update: We will provide our next update by 11:00AM EST or sooner if new information becomes available.
- monitoring Jun 03, 2026, 02:29 PM UTC
We have worked with our fax vendor, identified a root cause, and deployed a solution to the faxes not appearing in the portal. Our team is monitoring the results, and we will continue to track this event.
- resolved Jun 03, 2026, 03:12 PM UTC
This incident has been resolved. Please reach out to the Viirtue support team if you have any further questions or concerns.