Viirtue incident

Core crash

Minor Resolved View vendor source →

Viirtue experienced a minor incident on November 10, 2025 affecting NJ2 Core Server and LV Core Server, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 09:02 PM UTC
Resolved
Nov 11, 2025, 12:38 AM UTC
Duration
3h 35m
Detected by Pingoru
Nov 10, 2025, 09:02 PM UTC

Affected components

NJ2 Core ServerLV Core Server

Update timeline

  1. investigating Nov 10, 2025, 09:02 PM UTC

    At about 3:40 pm est our NJ and LV core crashed for a unknown reason, and we dropped about 1k live calls. The server auto recovered and is operational again. We are currently investigating the cause for this crash and will take necessary corrective action.

  2. resolved Nov 11, 2025, 12:38 AM UTC

    This incident has been resolved.

  3. postmortem Nov 11, 2025, 12:39 AM UTC

    The crash condition observed has been identified as a bug by NetSapiens related to v44. They have tagged it with Jira NMS-3558 in which a rare condition causes the sipbx service to crash. We are actively working with the vendor to implement a patch as soon as one is available.