Shipfix - Slowness on Shipfix platform
Timeline · 1 update
- resolved May 13, 2026, 01:54 PM UTC
General slowness of the platform.
Veson Nautical Outage History
Veson Nautical is up right nowVeson Nautical had 27 outages in the last 2 years totaling 107h 31m of downtime — averaging 1.1 incidents per month.
There were 27 Veson Nautical outages since May 19, 2025 totaling 107h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
Shipfix - Emails not loading
Affected: Email APIEmail InboundEmail OutboundEmail Processing
Timeline · 4 updates
- investigating Apr 30, 2026, 01:26 PM UTC
We are currently investigating this issue.
- monitoring Apr 30, 2026, 01:28 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 30, 2026, 01:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 30, 2026, 03:42 PM UTC
This incident has been resolved.
Shipfix - issues sending/receiving email
Affected: Email InboundEmail Outbound
Timeline · 4 updates
- investigating Mar 24, 2026, 04:13 AM UTC
We are aware that some clients may be experiencing sending or receiving emails in the Shipfix platform. We will update with further details as our investigation continues.
- identified Mar 24, 2026, 04:35 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 24, 2026, 04:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 04:58 AM UTC
This incident has been resolved.
IMOS X - Service degraded
Affected: Web ApplicationAPIsClaims CoCaptain
Timeline · 3 updates
- identified Mar 19, 2026, 12:02 PM UTC
We are experiencing degraded performance affecting IMOS X UI and workflows, including delayed processing and intermittent errors. Our team is actively investigating and working to resolve the issue.
- monitoring Mar 19, 2026, 02:45 PM UTC
We have mitigated the performance issue and are continuing to monitor.
- resolved Mar 19, 2026, 08:54 PM UTC
This incident has been resolved.
IMOS - UAE region impacted by military action and AWS outage
Affected: Web ApplicationAPIsMessaging Services
Timeline · 6 updates
- investigating Mar 02, 2026, 09:32 AM UTC
We are aware that some customers hosted in the UAE (me-central-1) region are unable to access the IMOS Platform Web Application. Amazon Web Services (AWS) is currently experiencing an outage affecting multiple datacenters in the region (see https://health.aws.amazon.com/health/status for details). We are actively investigating the issue and will update when we have further details.
- identified Mar 02, 2026, 09:32 AM UTC
We are working with AWS to understand the scope of the incident and determine a possible timeline for recovery.
- identified Mar 02, 2026, 01:11 PM UTC
There is a significant outage affecting AWS's UAE (me-central-1) region - two of the three isolated availability zones are offline. One availability zone was struck by objects that created sparks and fire, and another zone is experiencing a localized power outage. Having two out of three availability zones in the UAE offline at the same time is unprecedented. At this time, all IMOS clients hosted in the UAE (me-central-1) region are offline as a result. We have not received an update from AWS since 10:53 AM UTC and we will continue to update as we receive more news.
- identified Mar 02, 2026, 03:34 PM UTC
The ongoing military conflict in the Middle East has directly impacted AWS operations in the United Arab Emirates. AWS's latest update is that the major outage in the me-central-1 (UAE) region will take at least a day to recover as facilities, power and cooling systems require extensive repairs. Further updates are available directly from AWS at https://health.aws.amazon.com/health/status. We will also update the status page when we have more information. Veson will be in direct contact with affected clients to discuss disaster recovery options.
- monitoring Mar 02, 2026, 10:40 PM UTC
AWS have partially restored service in the UAE region, and IMOS is now back online. We are continuing to monitor the situation closely, as not all services are fully restored and others are displaying signs of intermittent recovery. Our leadership team will be in touch with affected clients over the coming days to discuss options.
- resolved Mar 03, 2026, 03:16 PM UTC
IMOS has been stable in the UAE region for 12+ hours. We are closing this incident, and will be closely monitoring activities in the UAE over the next several days.
Data Lake - Delayed updates in EU region
Affected: Data Lake
Timeline · 4 updates
- investigating Feb 19, 2026, 03:42 PM UTC
We are aware that some customers hosted in our EU region may be experiencing delayed updates for Data Lake. We are actively investigating the issue and will update when we have further details.
- identified Feb 19, 2026, 03:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 19, 2026, 03:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2026, 04:29 PM UTC
This incident has been resolved.
Vessel pages not loading on VesselsValue
Affected: Web Application
Timeline · 4 updates
- investigating Feb 03, 2026, 03:53 PM UTC
We are currently investigating an issue with the vessels page not loading within VesselsValue.
- identified Feb 03, 2026, 04:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 03, 2026, 04:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 04:47 PM UTC
This incident has been resolved
Shipfix: Downgraded performance of Inbound emails
Affected: Email Inbound
Timeline · 7 updates
- investigating Jan 08, 2026, 08:55 AM UTC
We are receiving some emails from Outlook with delays
- investigating Jan 08, 2026, 09:48 AM UTC
The incident is still in progress. The issue is related to Microsoft API performance.
- identified Jan 08, 2026, 10:49 AM UTC
Performance is starting to improve now, and we are slowly recovering the delay
- identified Jan 08, 2026, 01:49 PM UTC
Microsoft API performance remains in a degraded state, which is impacting email delivery. Veson is monitoring the situation closely, and has escalated to Microsoft.
- identified Jan 08, 2026, 01:51 PM UTC
Microsoft API performance remains in a degraded state, which is impacting email delivery. Veson is monitoring the situation closely, and has escalated to Microsoft. Microsoft have acknowledged the problem and their backend team are working on it.
- identified Jan 08, 2026, 02:21 PM UTC
Microsoft API performance has returned to normal, and the Shipfix platform is rapidly processing the backlog of emails.
- resolved Jan 08, 2026, 02:42 PM UTC
The Microsoft API has recovered, and the Shipfix platform is operating under normal conditions
Q88 Web Application - Service degraded
Affected: Q88
Timeline · 3 updates
- investigating Jan 05, 2026, 12:05 PM UTC
We are aware that some customers are experiencing service degradation within the Q88 Web Application. We are actively investigating the issue and will update when we have further details.
- monitoring Jan 05, 2026, 12:46 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Jan 05, 2026, 12:54 PM UTC
This incident has been resolved.
Data Lake - Issues in European Union (caused by Snowflake outage)
Affected: Data Lake
Timeline · 2 updates
- investigating Dec 16, 2025, 04:14 AM UTC
We are aware that some customers of the Snowflake-based Data Lake may be experiencing problems with Data Lake queries failing in the eu-west-1 (European Union) region, or data being out of date. This is related to an outage at our vendor Snowflake, being tracked at https://status.snowflake.com/incidents/xdxj4klf7sc5. You can follow that incident for further updates, and we will also update this incident when we see service recover.
- resolved Dec 16, 2025, 03:19 PM UTC
As of 15:00 UTC, our vendor Snowflake has indicated that all affected regions used by Data Lake have been restored to normal service. We are no longer seeing alerts.
Veslink Voyage Reporting Forms Unavailable
Affected: Web ApplicationVeslink Voyage Reporting
Timeline · 3 updates
- investigating Dec 05, 2025, 05:50 PM UTC
We are aware that customers are unable to load voyage reporting forms submitted through Veslink Voyage Reporting, and may have issues loading the Veslink Voyage Reporting interface as well. We are actively investigating the issue and will update when we have further details.
- monitoring Dec 05, 2025, 05:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 06:01 PM UTC
This incident has been resolved.
IMOS Platform Web Application - Service degraded
Affected: Web Application
Timeline · 4 updates
- investigating Dec 02, 2025, 08:52 AM UTC
We are aware that some customers are experiencing service degradation within the IMOS Platform Web Application. We are actively investigating the issue and will update when we have further details.
- identified Dec 02, 2025, 10:13 AM UTC
The issue has been identified and is limited to a subset of clients in the EU region. We are working to implement a fix now.
- monitoring Dec 02, 2025, 10:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 02, 2025, 08:02 PM UTC
This incident has been resolved.
IMOS Platform Messaging Service - SFTP interface failures in EU
Affected: Messaging Services
Timeline · 4 updates
- investigating Oct 31, 2025, 11:17 AM UTC
We are aware that some customers in the European Union region are experiencing SFTP interface failures within the IMOS Platform Messaging Service. We are actively investigating the issue and will update when we have further details.
- identified Oct 31, 2025, 11:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 31, 2025, 12:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2025, 05:31 PM UTC
This incident has been resolved.
Data Lake (Snowflake) - Delayed updates and query failures in US region
Affected: Data Lake
Timeline · 4 updates
- monitoring Oct 20, 2025, 01:11 PM UTC
We are aware that some customers may be experiencing delays in receiving updates in their Snowflake-based Data Lake environments located in the US. This is caused by service issues at Snowflake related to widespread Amazon issues today, and is being tracked by Snowflake in https://status.snowflake.com/incidents/gvmvnx7lyxjj. We are actively monitoring the issue and will update when we have further details.
- monitoring Oct 20, 2025, 02:20 PM UTC
The Snowflake incident has increased in severity, and customers may not be able to query their Data Lake instances hosted in the US Snowflake region. We are continuing to monitor the situation.
- monitoring Oct 20, 2025, 05:31 PM UTC
Snowflake queries are now succeeding intermittently, and incoming data from IMOS Platform is being processed in some cases. We are continuing to monitor the incident and will advise when service is completely recovered.
- resolved Oct 20, 2025, 10:28 PM UTC
Snowflake's incident has been resolved, and we have confirmed queries are working and changes are being processed for Snowflake-based Data Lake environments in the US.
VMS Intermittently Unavailable
Affected: VMS - Web Application
Timeline · 2 updates
- monitoring Sep 26, 2025, 08:22 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Sep 26, 2025, 08:49 AM UTC
This incident has been resolved.
Shipfix platform is not accessible
Affected: Email APIEmail InboundEmail OutboundEmail ProcessingMarket MonitorMapsData InsightsVessel & Port Directory
Timeline · 11 updates
VMS API Unavailable
Affected: VMS - API
Timeline · 3 updates
- investigating Sep 15, 2025, 11:45 AM UTC
We are currently investigating this issue.
- monitoring Sep 15, 2025, 12:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2025, 01:15 PM UTC
This incident has been resolved.
PL Search Degraded Performance and VMS Web Application Service Degraded
Timeline · 1 update
- resolved Sep 08, 2025, 12:58 AM UTC
Performance degradation of VMS web application as well as issues using PL Search
VesselsValue web application availability
Affected: Web Application
Timeline · 4 updates
- investigating Aug 20, 2025, 10:58 AM UTC
We are experiencing degraded performance on the web application, we are investigating
- identified Aug 20, 2025, 10:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 20, 2025, 01:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2025, 03:12 PM UTC
This incident has been resolved.
VesselsValue intermittent performance issues
Affected: Web Application
Timeline · 5 updates
- investigating Aug 19, 2025, 10:00 AM UTC
We are experiencing intermittent issues on the VesselsValue web application and are investigating.
- identified Aug 19, 2025, 10:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2025, 10:32 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 19, 2025, 10:33 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 19, 2025, 10:51 AM UTC
This incident has been resolved.
Position List Search Degraded performance and VMS service degraded
Affected: Position List - Web Application
Timeline · 3 updates
- investigating Aug 19, 2025, 10:00 AM UTC
We are currently investigating an issue with Position List searching
- monitoring Aug 19, 2025, 10:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2025, 10:51 AM UTC
This incident has been resolved
Q88 VMS Web Application - Service degraded
Affected: VMS - Web Application
Timeline · 4 updates
- investigating Aug 18, 2025, 11:01 AM UTC
We are currently investigating performance degradation that is causing some 429 error responses when accessing VMS.
- identified Aug 18, 2025, 12:51 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Aug 18, 2025, 02:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2025, 02:38 PM UTC
The issue has been resolved
Degraded performance for mailboxes connected using Imap
Affected: Email APIEmail InboundEmail OutboundEmail Processing
Timeline · 2 updates
- investigating Aug 14, 2025, 10:51 AM UTC
We are aware of some slowness in receiving emails on mailboxes connected using IMAP. Our team is currently investigating.
- resolved Aug 14, 2025, 11:42 AM UTC
The issue was identified and has been fixed. Impacted clients should see service return to normal.
The Shipfix platform has some slowness in production
Affected: Email APIEmail InboundEmail OutboundEmail ProcessingMarket Monitor
Timeline · 4 updates
- investigating Jul 31, 2025, 02:33 PM UTC
We are currently investigating this issue.
- identified Jul 31, 2025, 02:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 31, 2025, 02:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2025, 02:53 PM UTC
This incident has been resolved.
Oceanbolt - Degraded Service
Affected: Web ApplicationAPI
Timeline · 2 updates
- identified Jun 12, 2025, 07:03 PM UTC
Oceanbolt is affected by the worldwide GCP outage currently taking place. We are monitoring the situation
- resolved Jun 12, 2025, 07:29 PM UTC
This incident has been resolved.