Veson Nautical incident
Shipfix: Downgraded performance of Inbound emails
Resolved after 5 hours 46 minutes, affecting Email Inbound, on January 8, 2026.
The Microsoft API has recovered, and the Shipfix platform is operating under normal conditions
Affected components
Update timeline
- investigating Jan 08, 2026, 08:55 AM UTC
We are receiving some emails from Outlook with delays
- investigating Jan 08, 2026, 09:48 AM UTC
The incident is still in progress. The issue is related to Microsoft API performance.
- identified Jan 08, 2026, 10:49 AM UTC
Performance is starting to improve now, and we are slowly recovering the delay
- identified Jan 08, 2026, 01:49 PM UTC
Microsoft API performance remains in a degraded state, which is impacting email delivery. Veson is monitoring the situation closely, and has escalated to Microsoft.
- identified Jan 08, 2026, 01:51 PM UTC
Microsoft API performance remains in a degraded state, which is impacting email delivery. Veson is monitoring the situation closely, and has escalated to Microsoft. Microsoft have acknowledged the problem and their backend team are working on it.
- identified Jan 08, 2026, 02:21 PM UTC
Microsoft API performance has returned to normal, and the Shipfix platform is rapidly processing the backlog of emails.
- resolved Jan 08, 2026, 02:42 PM UTC
The Microsoft API has recovered, and the Shipfix platform is operating under normal conditions
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