IMOS - UAE region impacted by military action and AWS outage

Update timeline

1. investigating Mar 02, 2026, 09:32 AM UTC

   We are aware that some customers hosted in the UAE (me-central-1) region are unable to access the IMOS Platform Web Application. Amazon Web Services (AWS) is currently experiencing an outage affecting multiple datacenters in the region (see https://health.aws.amazon.com/health/status for details). We are actively investigating the issue and will update when we have further details.

2. identified Mar 02, 2026, 09:32 AM UTC

   We are working with AWS to understand the scope of the incident and determine a possible timeline for recovery.

3. identified Mar 02, 2026, 01:11 PM UTC

   There is a significant outage affecting AWS's UAE (me-central-1) region - two of the three isolated availability zones are offline. One availability zone was struck by objects that created sparks and fire, and another zone is experiencing a localized power outage. Having two out of three availability zones in the UAE offline at the same time is unprecedented. At this time, all IMOS clients hosted in the UAE (me-central-1) region are offline as a result. We have not received an update from AWS since 10:53 AM UTC and we will continue to update as we receive more news.

4. identified Mar 02, 2026, 03:34 PM UTC

   The ongoing military conflict in the Middle East has directly impacted AWS operations in the United Arab Emirates. AWS's latest update is that the major outage in the me-central-1 (UAE) region will take at least a day to recover as facilities, power and cooling systems require extensive repairs. Further updates are available directly from AWS at https://health.aws.amazon.com/health/status. We will also update the status page when we have more information. Veson will be in direct contact with affected clients to discuss disaster recovery options.

5. monitoring Mar 02, 2026, 10:40 PM UTC

   AWS have partially restored service in the UAE region, and IMOS is now back online. We are continuing to monitor the situation closely, as not all services are fully restored and others are displaying signs of intermittent recovery. Our leadership team will be in touch with affected clients over the coming days to discuss options.

6. resolved Mar 03, 2026, 03:16 PM UTC

   IMOS has been stable in the UAE region for 12+ hours. We are closing this incident, and will be closely monitoring activities in the UAE over the next several days.