Verkada Outage History
Verkada is up right nowPingoru has recorded 92 incidents for Verkada: 78 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 60 of 720 (8%) |
| May 2026 | 13 | 164 of 744 (22%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 8 | 279 of 744 (38%) |
| August 2026 | 4 | 25 of 744 (3%) |
| September 2026 | 6 | 11 of 720 (1%) |
| October 2026 | 6 | 27 of 591 (5%) |
Incidents, newest first
Major October 23, 2025 History streaming unavailable for some camera models 3h 6m Streaming Historical Footage
Started Oct 23, 2025, 02:47 PM UTC· resolved Oct 23, 2025, 05:54 PM UTC
- investigating Oct 23, 2025, 02:47 PM UTC
History streaming is currently unavailable for D-series and Command Connector devices. Verkada's engineering team is investigating. There is no known impact to footage retention.
- identified Oct 23, 2025, 04:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 23, 2025, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2025, 05:54 PM UTC
This incident has been resolved.
Major October 20, 2025 Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage 4h 15m Alarms
Started Oct 20, 2025, 06:58 PM UTC· resolved Oct 20, 2025, 11:13 PM UTC
- identified Oct 20, 2025, 06:58 PM UTC
We are seeing Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage. Alarm calls from agents will still be made via a different phone number Our team is actively monitoring the situation and we’ll provide updates as soon as the issue is resolved.
- resolved Oct 20, 2025, 11:13 PM UTC
This incident has been resolved.
Minor October 20, 2025 Verkada Command having loading issues for customers on the East Coast 6h 59m
Started Oct 20, 2025, 04:12 PM UTC· resolved Oct 20, 2025, 11:11 PM UTC
- identified Oct 20, 2025, 04:12 PM UTC
We have identified an issue with our 3rd party cloud provider that is causing some users, particularly on the east coast of the U.S. to be unable to load Verkada Command, resulting in 503 error. We have been informed that our provider has implemented a fix, but that some services in the region remain degraded. We have observed that refreshing the page eventually works, and recommend that users experiencing this issue attempt to refresh the page first. We apologize for the inconvenience, and appreciate your patience while we work through this issue with our cloud provider.
- resolved Oct 20, 2025, 11:11 PM UTC
This incident has been resolved.
Minor October 20, 2025 Unable to open chat conversations with Verkada Support 8h 33m Verkada Support
Started Oct 20, 2025, 02:37 PM UTC· resolved Oct 20, 2025, 11:10 PM UTC
- identified Oct 20, 2025, 02:37 PM UTC
Our 3rd party provider is currently working through an outage. During this time, users will be unable to contact Verkada Support through chat. If you need support, reach out to [email protected] or give us a call: North America: +1 (650) 514-2500 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300
- resolved Oct 20, 2025, 11:10 PM UTC
This incident has been resolved.
Major October 20, 2025 Issues with 2FA authentication over SMS 3h 31m Login System
Started Oct 20, 2025, 09:47 AM UTC· resolved Oct 20, 2025, 01:19 PM UTC
- investigating Oct 20, 2025, 09:47 AM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 12:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 01:19 PM UTC
This incident has been resolved.
Major October 20, 2025 Issues with Intercom connectivity for calls and talkdown 3h 32m Intercom
Started Oct 20, 2025, 09:46 AM UTC· resolved Oct 20, 2025, 01:19 PM UTC
- investigating Oct 20, 2025, 09:46 AM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 12:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 01:19 PM UTC
This incident has been resolved.
Major October 15, 2025 Archives unable to complete in Europe-region organisations. 1d Archives
Started Oct 15, 2025, 09:11 AM UTC· resolved Oct 16, 2025, 10:05 AM UTC
- investigating Oct 15, 2025, 09:11 AM UTC
We are currently investigating this issue.
- monitoring Oct 15, 2025, 09:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2025, 10:05 AM UTC
This incident has been resolved.
Minor October 14, 2025 Government customers are unable to see LPR reads 10m Events and Notifications, Camera Analytics
Started Oct 14, 2025, 09:42 PM UTC· resolved Oct 14, 2025, 09:53 PM UTC
- investigating Oct 14, 2025, 09:42 PM UTC
We are currently investigating this issue.
- monitoring Oct 14, 2025, 09:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 14, 2025, 09:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 14, 2025, 09:53 PM UTC
This incident has been resolved.
Minor October 13, 2025 Carrier-related outage affecting a subset of devices 8d Cellular Gateway
Started Oct 13, 2025, 03:00 PM UTC· resolved Oct 21, 2025, 03:13 PM UTC
- investigating Oct 17, 2025, 05:10 PM UTC
We are currently experiencing a carrier-related outage affecting a subset of cellular devices using SIMs with the ICCID prefix 89357*. Our cellular partners are actively investigating the issue, and we’ll share updates as soon as more information becomes available.
- investigating Oct 17, 2025, 07:32 PM UTC
We are currently experiencing a carrier network outage that is causing a subset of devices that use the Verkada SIM to intermittently go offline. This affects devices using Verkada SIM cards and devices with third-party SIMs that have switched over to their backup Verkada SIM. Both Verkada and our cellular carrier partners are actively investigating the issue.
- resolved Oct 21, 2025, 03:13 PM UTC
This incident has been resolved.
Critical October 10, 2025 Issues with AI Search, People Attributes, and LPR 27m Camera Analytics
Started Oct 10, 2025, 06:49 PM UTC· resolved Oct 10, 2025, 07:16 PM UTC
- investigating Oct 10, 2025, 06:49 PM UTC
We are currently investigating this issue.
- monitoring Oct 10, 2025, 07:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 10, 2025, 07:16 PM UTC
This incident has been resolved.
Major October 9, 2025 Some customers in the EU may see issues in arming and disarming Classic Alarm sites 1h 14m Alarms
Started Oct 09, 2025, 09:25 PM UTC· resolved Oct 09, 2025, 10:39 PM UTC
- investigating Oct 09, 2025, 09:25 PM UTC
We are currently investigating this issue.
- identified Oct 09, 2025, 10:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 09, 2025, 10:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 10:39 PM UTC
This incident has been resolved.
Major October 9, 2025 Issues with Command, Historical Streaming, and User Management 1h 28m Login System, Streaming Historical Footage, Camera Analytics, Archives and 2 more
Started Oct 09, 2025, 06:11 PM UTC· resolved Oct 09, 2025, 07:40 PM UTC
No vendor updates were posted for this incident.
Minor October 8, 2025 Intercom Desk Station: intermittent failures when answering a call 19h 50m Intercom
Started Oct 08, 2025, 10:22 PM UTC· resolved Oct 09, 2025, 06:12 PM UTC
No vendor updates were posted for this incident.