Verkada incident

Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage

Major Resolved View vendor source →

Verkada experienced a major incident on October 20, 2025 affecting Alarms, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 06:58 PM UTC
Resolved
Oct 20, 2025, 11:13 PM UTC
Duration
4h 15m
Detected by Pingoru
Oct 20, 2025, 06:58 PM UTC

Affected components

Alarms

Update timeline

  1. identified Oct 20, 2025, 06:58 PM UTC

    We are seeing Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage. Alarm calls from agents will still be made via a different phone number Our team is actively monitoring the situation and we’ll provide updates as soon as the issue is resolved.

  2. resolved Oct 20, 2025, 11:13 PM UTC

    This incident has been resolved.