Verkada incident

Issues with Intercom connectivity for calls and talkdown

Major Resolved View vendor source →

Verkada experienced a major incident on October 20, 2025 affecting Intercom, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:46 AM UTC
Resolved
Oct 20, 2025, 01:19 PM UTC
Duration
3h 32m
Detected by Pingoru
Oct 20, 2025, 09:46 AM UTC

Affected components

Intercom

Update timeline

  1. investigating Oct 20, 2025, 09:46 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 20, 2025, 12:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 01:19 PM UTC

    This incident has been resolved.