Verkada incident

Verkada Command having loading issues for customers on the East Coast

Minor Resolved View vendor source →

Verkada experienced a minor incident on October 20, 2025, lasting 6h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:12 PM UTC
Resolved
Oct 20, 2025, 11:11 PM UTC
Duration
6h 59m
Detected by Pingoru
Oct 20, 2025, 04:12 PM UTC

Update timeline

  1. identified Oct 20, 2025, 04:12 PM UTC

    We have identified an issue with our 3rd party cloud provider that is causing some users, particularly on the east coast of the U.S. to be unable to load Verkada Command, resulting in 503 error. We have been informed that our provider has implemented a fix, but that some services in the region remain degraded. We have observed that refreshing the page eventually works, and recommend that users experiencing this issue attempt to refresh the page first. We apologize for the inconvenience, and appreciate your patience while we work through this issue with our cloud provider.

  2. resolved Oct 20, 2025, 11:11 PM UTC

    This incident has been resolved.