Verkada incident

Carrier-related outage affecting a subset of devices

Minor Resolved View vendor source →

Verkada experienced a minor incident on October 13, 2025 affecting Cellular Gateway, lasting 8d. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 03:00 PM UTC
Resolved
Oct 21, 2025, 03:13 PM UTC
Duration
8d
Detected by Pingoru
Oct 13, 2025, 03:00 PM UTC

Affected components

Cellular Gateway

Update timeline

  1. investigating Oct 17, 2025, 05:10 PM UTC

    We are currently experiencing a carrier-related outage affecting a subset of cellular devices using SIMs with the ICCID prefix 89357*. Our cellular partners are actively investigating the issue, and we’ll share updates as soon as more information becomes available.

  2. investigating Oct 17, 2025, 07:32 PM UTC

    We are currently experiencing a carrier network outage that is causing a subset of devices that use the Verkada SIM to intermittently go offline. This affects devices using Verkada SIM cards and devices with third-party SIMs that have switched over to their backup Verkada SIM. Both Verkada and our cellular carrier partners are actively investigating the issue.

  3. resolved Oct 21, 2025, 03:13 PM UTC

    This incident has been resolved.