Resolved after 3 days 7 hours, affecting Arbor Cloud Proxy (formerly UltraDDoS Protect Proxy) and Arbor Cloud BGP (formerly UltraDDoS Protect Routed) and 1 more, on July 13, 2026.
Dear Customer, Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively engaged in a resolution. A network device failure is causing reduced redundancy in our LCY point of presence site. The site is operating at reduced redundancy and capacity until the device can be replaced. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support
Affected components
Update timeline
- monitoring Jul 13, 2026, 05:31 PM UTC
Dear Customer, Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively engaged in a resolution. A network device failure is causing reduced redundancy in our LCY point of presence site. The site is operating at reduced redundancy and capacity until the device can be replaced. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support
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