[P1] Service Disruption Arbor Cloud Flow Detection- Investigating

Update timeline

1. investigating Aug 01, 2026, 01:00 AM UTC

   Dear Customer, Arbor Cloud is currently experiencing a service disruption with Arbor Cloud Flow Detection. Support teams are actively engaged and are investigating the issue. All customer flows are not being detected at this time. We will provide updates every 2 hours until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

2. monitoring Aug 01, 2026, 02:30 AM UTC

   Dear Customer, The issue with Arbor Cloud Flow Detection has been resolved and full functionality has been restored. We apologize for any inconvenience this may have caused. The issue with the flow ingestion has now been resolved by the engineering teams. All customer flows that went down as a result should now be ingesting properly. We will be monitoring this state for the next few days. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support