Vercara UltraSecurity incident
Important Notice Regarding Your Ultra Security Service
Resolved after 3 hours 1 minute, affecting Arbor Cloud Proxy (formerly UltraDDoS Protect Proxy) and Arbor Cloud BGP (formerly UltraDDoS Protect Routed) and 1 more, on April 27, 2026.
DigiCert is currently experiencing a service disruption in Amsterdam (AMS). All teams are actively engaged in resolving the issue as soon as possible. All BGP sessions in Amsterdam (AMS) flapped. Upon investigation, an issue with a networking device has been identified. The router has recovered and all sessions have restored. Operations teams are investigating the configuration change necessary to prevent recurrence. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support
Affected components
Update timeline
- investigating Apr 27, 2026, 08:05 PM UTC
DigiCert is currently experiencing a service disruption in Amsterdam (AMS). All teams are actively engaged in resolving the issue as soon as possible. All BGP sessions in Amsterdam (AMS) flapped. Upon investigation, an issue with a networking device has been identified. The router has recovered and all sessions have restored. Operations teams are investigating the configuration change necessary to prevent recurrence. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support
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