[P3] BGP Peers Flapped in Dallas - Investigating

Update timeline

1. investigating Jun 23, 2026, 02:52 PM UTC

   Dear Customer, Arbor Cloud is currently experiencing a service disruption with Arbor Cloud BGP. Support teams are actively engaged and are investigating the issue. At approximately 13:43 UTC, BGP peers in our Dallas node (DAL) flapped, recovering fully at 14:00 UTC. We will provide updates every 2 hours until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

2. identified Jun 23, 2026, 03:13 PM UTC

   Dear Customer, Arbor Cloud is currently experiencing an issue with Arbor Cloud BGP. Support teams have identified the issue and are actively engaged in a resolution. At 13:43 UTC, all BGP peers flapped in the Dallas node. All sessions recovered by 14:00 UTC. The cause has been identified and a fix is in progress. We will provide updates every 2 hours until the issue is resolved. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support portal at https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support