Vercara UltraSecurity incident

Important Notice Regarding Your Ultra Security Service

Minor Resolved View vendor source →

Vercara UltraSecurity experienced a minor incident on May 19, 2026 affecting UltraDDoS Protect Proxy and UltraDDoS Protect Routed and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 06:53 PM UTC
Resolved
May 19, 2026, 08:45 PM UTC
Duration
1h 51m
Detected by Pingoru
May 19, 2026, 06:53 PM UTC

Affected components

UltraDDoS Protect ProxyUltraDDoS Protect RoutedUltraWAF Application SecurityUltraAPIUltra Security PortalUltra Security APIUltra Security Phone ServicesUltraDDoS Protect Detection and AlertingUltraDDoS Protect Detection and Alerting (Los Angeles (LAX))UltraDDoS Protect Detection and Alerting (Amsterdam (AMS))

Update timeline

  1. investigating May 19, 2026, 06:53 PM UTC

    DigiCert is currently experiencing a service disruption in Sightline alert ticket creation. All teams are actively engaged in resolving the issue as soon as possible. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support