Vercara UltraSecurity incident
Important Notice Regarding Your Ultra Security Service
Resolved after 1 hour 51 minutes, affecting Arbor Cloud Proxy (formerly UltraDDoS Protect Proxy) and Arbor Cloud BGP (formerly UltraDDoS Protect Routed) and 1 more, on May 19, 2026.
DigiCert is currently experiencing a service disruption in Sightline alert ticket creation. All teams are actively engaged in resolving the issue as soon as possible. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support
Affected components
Update timeline
- investigating May 19, 2026, 06:53 PM UTC
DigiCert is currently experiencing a service disruption in Sightline alert ticket creation. All teams are actively engaged in resolving the issue as soon as possible. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support
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