Vercara UltraSecurity incident
Important Notice Regarding Your Ultra Security Service
Resolved after 10 minutes, affecting Arbor Cloud Flow Detection and Arbor Cloud Flow Detection (Los Angeles (LAX)) and 1 more, on May 8, 2026.
Dear Customer, DigiCert is experiencing a service disruption in Los Angeles (LAX) and New York (LGA) for customers utilizing Secure Detection & Alerting service where flows are not being received . All teams are actively engaged in resolving the issue as soon as possible. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support
Affected components
Update timeline
- monitoring May 08, 2026, 09:01 PM UTC
Dear Customer, DigiCert is experiencing a service disruption in Los Angeles (LAX) and New York (LGA) for customers utilizing Secure Detection & Alerting service where flows are not being received . All teams are actively engaged in resolving the issue as soon as possible. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support
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