Vena Solutions had 36 outages in the last 2 years totaling 132h 47m of downtime — averaging 1.5 incidents per month.
There were 36 Vena Solutions outages since September 5, 2025 totaling 132h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating reports of degraded performance on EU1
Root issue has been identified. Rollback is being performed to restore full service.
Issue has been resolved
Template downloads and template-based workflows are currently failing for customers. Users attempting to download or open any template will see an error. Other Vena functionality on EU3 remains available.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are actively investigating alerts of service degradation affecting the impacted environment CA3
Resolved
We are currently investigating an issue preventing access to US5. Our support teams are engaged and we will keep you updated on our progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with Template Studio service. Our support team is engaged and actively working to resolve it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are observing degraded performance impacting V365. The team is investigating and working to restore normal operation as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting Template Studio. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US6, EU3 and CA4 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are actively investigating an issue impacting V365 that is preventing some files from being processed. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made
The issue has been identified and a fix has been implemented.
This incident has been resolved.
We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US1, and EU1 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are observing degraded performance impacting ETL jobs/Versioning/Template Refreshes for our customers. Further updates will follow as we work toward resolution
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are observing degraded performance impacting ETL. The team is investigating and working to restore normal operation as quickly as possible.
A fix has been implemented and we are monitoring the results.
Systems are currently operating normally, the team continues to monitor the situation.
This incident has been resolved.
Customers may experience degraded performance when accessing audit data due to an issue with our cloud provider. Our team has engaged our provider to expedite resolution.
This incident has been resolved.
We are currently investigating an issue with Vena Copilot. Our support teams are engaged, and we will keep you updated on our progress.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our cloud provider is experiencing an issue affecting Copilot services in EU regions. Our support teams are engaged, and we will keep you updated on our progress.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with Vena Tables and ETLs on our US5 hub. Our support teams are engaged, and we will keep you updated on our progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting the latest version of the Vena Desktop Add-in where users with Excel set to non-English language are missing MDR mapping data in their templates. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting the Clear Mapping function within the integration channels. At this time, we request customers to please refrain from using this functionality. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are actively investigating an issue impacting V365 that is preventing files from being processed. Our support teams are working to resolve the problem, and we will provide updates as progress is made.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with ETLs on our US1 hub. Our support teams are engaged, and we will keep you updated on our progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue with V365, and are rolling out a fix shortly. Our support teams are engaged, and we will keep you updated on our progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue with some ETL Jobs stuck in queued state, and are rolling out a fix shortly. Our support teams are engaged, and we will keep you updated on our progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.