Veeva Outage History

Vault CRM POD 5005 is currently experiencing performance degradation. The Engineering team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available.

We are currently investigating intermittent issues affecting AI related services hosted in the AWS US region. Some customers may experience degraded performance or temporary disruptions. Our team is actively monitoring the situation and working to minimize impact. We will provide updates as more information becomes available.

There is a 26R1.0.19 maintenance release scheduled for the CDB Data Workbench on May 13th at 7:00 PM PT for CDB PODs: CDB-1, CDB-3, CDB-5, CDB-7, CDB-9, CDB-11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-105, CDB-201, CDB-203, CDB-301, CDB-303, CDB-305, CDB-307, CDB-309, CDB-311, CDB-1004, CDB-2002, CDB-3002 Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun. Please read the 26R1 Release Notes for additional release details.

The Veeva EDC is scheduled to be upgraded to the latest maintenance release. There is no expected downtime, however, a short service interruption may be experienced. What: Veeva EDC 26R1.0.19 When: Wednesday, May 13, 7:00 PM PT Estimated Duration: 60 minutes Affected PODs: VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1215, VV1-1217, VV1-1216, VV1-1222, VV1-1223, VV3-3121, VV3- 3136, VV2-2142, VV2-2163, VV1-37, VV2-2152, VV3-3134 Please read the 26R1 Release Notes for additional release details.

Veeva team is aware of a login issue affecting Windows and Mac Desktop app users on builds prior to 261.0.201. If you are unable to log in, please uninstall and reinstall the app to version 261.0.201 to resolve the issue. Users who are currently logged in on an older build will receive a prompt to complete a required update.

There is a 26R1.0.15 maintenance release scheduled for the CDB Data Workbench on May 7th at 7:00 PM PT for CDB PODs: CDB-1, CDB-3, CDB-5, CDB-7, CDB-9, CDB-11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-105, CDB-201, CDB-203, CDB-301, CDB-303, CDB-305, CDB-307, CDB-309, CDB-311, CDB-1004, CDB-2002, CDB-3002 Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun. Please read the 26R1 Release Notes for additional release details.

Online maintenance will be performed on the PODs listed below. There is no expected downtime, however, a short service interruption may be experienced. When: Thursday, May 7 at 7:00 PM PST (May 8, 4:00 AM CEST/11:00 AM JST) What: POD Infrastructure maintenance Estimated Duration: 180 minutes Affected PODs: VV1-22, VV1-1090, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1204, VV1-1215, VV1-1216, VV1-1217, VV1-1222, VV1-1223, VV2-2092, VV2-2142, VV2-2163, VV3-3121, VV3-3136

We are investigating reports of service disruption and increased latency affecting certain Veeva PODs. This issue is related to an ongoing AWS regional event in the US-EAST-1 (N. Virginia) region involving power and cooling issues. While the impact may be intermittent, we are closely monitoring all PODs in this region. We will provide specific status updates for any individual PODs experiencing confirmed downtime or significant service degradation. For the latest updates regarding the underlying infrastructure, please visit the . We apologize for any inconvenience this may cause to your operations. We will provide another update by 11:00 pm PT or as soon as more information becomes available.

The Veeva EDC is scheduled to be upgraded to the latest maintenance release. There is no expected downtime, however, a short service interruption may be experienced. What: Veeva EDC 26R1.0.15 When: Wednesday, May 06, 7:00 PM PT Estimated Duration: 60 minutes Affected PODs: VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1215, VV1-1217, VV1-1216, VV1-1222, VV1-1223, VV3-3121, VV3- 3136, VV2-2142, VV2-2163, VV1-37, VV2-2152, VV3-3134 Please read the 26R1 Release Notes for additional release details.

Veeva Safety Maintenance Release Notification Online maintenance will be performed on General Release PODs. There is no expected downtime, however, a short service interruption may be experienced. When : Wednesday, May 6 at 12:00 pm PDT What : POD Infrastructure maintenance Estimated Duration: 60 minutes Affected PODs: Safety General Release POD VV1-1157 Click here to learn how to find your Vault POD. For updates regarding system availability, please refer to the Veeva Trust Site . If you have any further questions, please submit a ticket with Veeva Product Support . Reference: DEV-1070930

SiteVault Maintenance Release Notification Online maintenance will be performed at the times and on the PODs listed below. There is no expected downtime; however, a short service interruption may be experienced. What: SiteVault 26R1.0.4 Maintenance Release When: Wednesday, May 6 Estimated Downtime: None Affected PODs and Time of Deployment APAC (VV3-3122): 7:30 AM PT (11:30 PM JST) EMEA (VV2-2097): 2:00 PM PT (11:00 PM CEST) US (VV1-1082, VV1-1110): 6:00 PM PT See the Veeva Trust Site for updates regarding system availability. If you have additional questions, email the Site Support team at [email protected].

Vault CRM Sandbox and Production instances will be upgraded to the 261.0.21 release for iOS Platforms. Systems are generally available during this time. View Patch Notes

There is a 26R1.0.13 maintenance release scheduled for the CDB Data Workbench on April 29th at 7:00 PM PT for CDB PODs: CDB-1, CDB-3, CDB-5, CDB-7, CDB-9, CDB-11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-105, CDB-201, CDB-203, CDB-301, CDB-303, CDB-305, CDB-307, CDB-309, CDB-311, CDB-1004, CDB-2002, CDB-3002 Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun. Please read the 26R1 Release Notes for additional release details.

The Veeva EDC is scheduled to be upgraded to the latest maintenance release. There is no expected downtime, however, a short service interruption may be experienced. What: Veeva EDC 26R1.0.13 When: Wednesday, April 29, 7:00 PM PT Estimated Duration: 60 minutes Affected PODs: VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1215, VV1-1217, VV1-1216, VV1-1222, VV1-1223, VV3-3121, VV3- 3136, VV2-2142, VV2-2163, VV1-37, VV2-2152, VV3-3134 Please read the 26R1 Release Notes for additional release details.

Veeva Vault Release Notification The Veeva Vault MySQL system is scheduled to be upgraded to the latest release. There is no expected downtime however, a short service interruption may be experienced. What: MySQL 26R1.2 When: APAC - Monday, April 27 at 10:00 am PDT / April 28 at 2:00 am JST EU/US - Monday, April 27 at 5:00 pm PDT / April 28 at 2:00 am CEST Estimated Duration: 60 minutes Affected PODs: Limited Release PODs VV3-33, VV2-2087, VV2-28, VV1-1135, VV1-21, VV1-1084, VV1-1120, VV1-1133, VV1-1178, VV1-1220, VV1-20, VV1-5, VV1-6, VV1-1, VV1-1203, VV1-23, VV1-3 Click here to learn how to find your Vault's POD location. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site . If you have any further questions, please submit a ticket with Veeva Product Support .

There is a 26R1.0.9 maintenance release scheduled for the CDB Data Workbench on April 23rd at 7:00 PM PT for CDB PODs: CDB-1, CDB-3, CDB-5, CDB-7, CDB-9, CDB-11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-105, CDB-201, CDB-203, CDB-301, CDB-303, CDB-305, CDB-307, CDB-309, CDB-311, CDB-1002, CDB-1004, CDB-2002, CDB-2004, CDB-3002 Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun. Please read the 26R1 Release Notes for additional release details.

The Veeva EDC is scheduled to be upgraded to the latest maintenance release. There is no expected downtime, however, a short service interruption may be experienced. What: Veeva EDC 26R1.0.9 When: Wednesday, April 22, 7:00 PM PT Estimated Duration: 60 minutes Affected PODs: VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1215, VV1-1217, VV1-1216, VV1-1222, VV1-1223, VV3-3121, VV3- 3136, VV2-2142, VV2-2163, VV1-17, VV2-2155, VV1-37, VV2-2152, VV3-3134 Please read the 26R1 Release Notes for additional release details.